Assistant Front Office Manager, Pre-Opening - The St. Regis London
Full-time
Mid
Description
Assistant Front Office Manager
About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role, it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations.
You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.
Key Responsibilities
• Support the Front Office Manager in managing daily operations across all front office areas
• Ensure an efficient and elegant check-in and check-out process for all guests
• Lead and inspire the front office team, fostering a culture of excellence and collaboration
• Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
• Monitor guest satisfaction and implement strategies for continuous improvement
• Assist with staff scheduling, training, and performance management
• Uphold compliance with all brand standards, policies, and procedures
• Act as the Front Office Manager in their absence, ensuring operational continuity
• Communicate effectively with other departments to deliver a flawless guest experience
What We’re Looking For
We are looking for a dynamic and detail-oriented leader with a passion for luxury hospitality and exceptional guest service. You should have:
• Previous experience in front office or guest services within a high-end hotel environment
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team
• A commitment to delivering personalised, anticipatory service
• Excellent organisational and problem-solving abilities
• Knowledge of front office systems and procedures
Why Join Us
• Be part of a historic opening and a globally renowned luxury brand
• Work in one of London’s most iconic locations
• Enjoy competitive compensation, benefits, and career development opportunities
• Help shape the future of luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role, it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations.
You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.
Key Responsibilities
• Support the Front Office Manager in managing daily operations across all front office areas
• Ensure an efficient and elegant check-in and check-out process for all guests
• Lead and inspire the front office team, fostering a culture of excellence and collaboration
• Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
• Monitor guest satisfaction and implement strategies for continuous improvement
• Assist with staff scheduling, training, and performance management
• Uphold compliance with all brand standards, policies, and procedures
• Act as the Front Office Manager in their absence, ensuring operational continuity
• Communicate effectively with other departments to deliver a flawless guest experience
What We’re Looking For
We are looking for a dynamic and detail-oriented leader with a passion for luxury hospitality and exceptional guest service. You should have:
• Previous experience in front office or guest services within a high-end hotel environment
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team
• A commitment to delivering personalised, anticipatory service
• Excellent organisational and problem-solving abilities
• Knowledge of front office systems and procedures
Why Join Us
• Be part of a historic opening and a globally renowned luxury brand
• Work in one of London’s most iconic locations
• Enjoy competitive compensation, benefits, and career development opportunities
• Help shape the future of luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.