Client Services Representative
Full-time
Mid
Description
Company Description
Litmus is the industry leader in bringing creative concepts to stunning reality for the packaging industry. We specialise in prototype development and ensure bold visions are brought to life for the biggest brands worldwide. Our team combines cutting-edge innovation with meticulous craftsmanship to deliver brand assets that don't just look exceptional, they tell a brand's story.
Every project begins with a spark of imagination and ends with a real-life prototype that exceeds expectations. We bridge the gap between digital design and tangible product, creating assets that capture every texture, finish, and detail with precision. Our expertise spans from initial concept sketches to final production-ready samples that help our clients visualise their success.
What sets us apart is our relentless pursuit of perfection and our deep understanding of what makes packaging truly compelling. We're not just creating mock-ups—we're crafting the future of how brands connect with consumers. Our collaborative approach ensures every client receives personalized attention and results that surpass industry standards.
Role Description
An important member of our team, you will play a crucial role in developing and maintaining strong client relationships, ensuring satisfaction and maximising client value. You will manage a portfolio of clients, acting as primary contact for all enquiries, needs and concerns as well as collaborating with our Client Services team.
We are looking for someone who is excited by innovation and wants to grow with us on our journey. The creative industry is constantly evolving and we need applicants that are open to new ideas and approaches.
Responsibilities
• Act as the primary point of contact for clients, addressing enquiries promptly and professionally
• Utilise Pipedrive (Sales software) to manage client information, track interactions, and update records accurately
• Analyse client data to identify opportunities for service improvement and tailored upsell solutions
• Collaborate with internal teams to resolve client issues and ensure seamless service delivery
• Maintain comprehensive documentation of client interactions and feedback
• Assist in preparing reports on client activity and satisfaction levels for management review
• Support the onboarding process for new clients, ensuring a smooth transition and positive experience
Skills
• Proficiency with Pipedrive or similar Customer Relationship Management (CRM) systems
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly
• Strong analysis skills to interpret data, identify trends, and recommend actionable insights
• Organised with the ability to manage multiple priorities effectively
• Customer-focused attitude with a proactive approach to problem-solving
• Ability to work collaboratively within a team environment while maintaining independence when required
Location
This is a full-time, on-site role in Willerby, Hull.
Litmus is the industry leader in bringing creative concepts to stunning reality for the packaging industry. We specialise in prototype development and ensure bold visions are brought to life for the biggest brands worldwide. Our team combines cutting-edge innovation with meticulous craftsmanship to deliver brand assets that don't just look exceptional, they tell a brand's story.
Every project begins with a spark of imagination and ends with a real-life prototype that exceeds expectations. We bridge the gap between digital design and tangible product, creating assets that capture every texture, finish, and detail with precision. Our expertise spans from initial concept sketches to final production-ready samples that help our clients visualise their success.
What sets us apart is our relentless pursuit of perfection and our deep understanding of what makes packaging truly compelling. We're not just creating mock-ups—we're crafting the future of how brands connect with consumers. Our collaborative approach ensures every client receives personalized attention and results that surpass industry standards.
Role Description
An important member of our team, you will play a crucial role in developing and maintaining strong client relationships, ensuring satisfaction and maximising client value. You will manage a portfolio of clients, acting as primary contact for all enquiries, needs and concerns as well as collaborating with our Client Services team.
We are looking for someone who is excited by innovation and wants to grow with us on our journey. The creative industry is constantly evolving and we need applicants that are open to new ideas and approaches.
Responsibilities
• Act as the primary point of contact for clients, addressing enquiries promptly and professionally
• Utilise Pipedrive (Sales software) to manage client information, track interactions, and update records accurately
• Analyse client data to identify opportunities for service improvement and tailored upsell solutions
• Collaborate with internal teams to resolve client issues and ensure seamless service delivery
• Maintain comprehensive documentation of client interactions and feedback
• Assist in preparing reports on client activity and satisfaction levels for management review
• Support the onboarding process for new clients, ensuring a smooth transition and positive experience
Skills
• Proficiency with Pipedrive or similar Customer Relationship Management (CRM) systems
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly
• Strong analysis skills to interpret data, identify trends, and recommend actionable insights
• Organised with the ability to manage multiple priorities effectively
• Customer-focused attitude with a proactive approach to problem-solving
• Ability to work collaboratively within a team environment while maintaining independence when required
Location
This is a full-time, on-site role in Willerby, Hull.