Contact Centre Agent

Attend to all incoming telephone calls promptly, efficiently and in a professional mannerSchedule appointments according to set procedures and policiesDocument all interactions and activities relevant to the call and uses appropriate Wrap-up codeConduct all outbound calls in an efficient, effective and professional mannerTransfer calls correctly to the appropriate staff and/or extensions as needed and requiredInform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available servicesDocument all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre High School Diploma or equivalent (Grade 12)A relevant Bachelor s degree will be an advantageAt least 1 year Contact/Call Centre experience in a customer service operations environmentRelevant experience in a hospitality or healthcare environment will be an advantageBasic Arabic language skillsClient service and related management principlesConfidentiality and dealing with sensitive informationDemonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones)Demonstrate the ability to work accurately and quicklyEffective communicationMedical terminologyVerbal and written communication skills in English