Customer Service & Community Advisor
Full-time
Mid
Description
Customer Service & Community Advisor
Full-Time | 35 Hours | Hybrid (Office + WFH)
Location: Leeds
Reports to: Anthony Timms
ABOUT RELR
At RELR, we’re all about making women feel good — through flattering fits, clever multi-wear basics, and high-quality fabrics that last. Since launching in May 2021, we’ve grown quickly, surpassing £1.3M in revenue within our first 18 months and building an incredibly loyal, supportive community.
We’re a small, passionate team with big plans, and we’re looking for someone who genuinely loves helping people and being part of a brand with purpose.
THE ROLE
We’re looking for a Customer Service & Community Advisor to become a key part of our growing team.
This is a varied role where no two days are the same — from chatting with customers, to helping with dispatch, to keeping the team updated on what our community is loving (or needing help with).
If you’re hands-on, friendly, adaptable, and excited to champion the RELR mission, you’ll feel right at home here.
RESPONSIBILITIES
Customer Service & Community Engagement
• Respond to customer enquiries across email, Instagram DMs, TikTok and Facebook comments, always using our warm, supportive tone.
• Manage and respond to Trustpilot and Shop App reviews, escalating issues when needed.
• Handle Klarna disputes and chargebacks with clear, accurate documentation.
• Troubleshoot order or product issues and collaborate with operations and marketing to resolve them smoothly.
• Identify common questions, reoccurring trends and share insights with the wider team.
Operations & Order Management
• Support with daily order fulfilment and dispatch to ensure timely, accurate deliveries.
• Print and organise labels for our operations team.
• Assist with stock checks, simple inventory reporting, and flagging low-stock or fast-moving items.
• Coordinate restock requirements with suppliers or internal teams.
• Help improve fulfilment, packaging, or customer experience processes.
WHO YOU ARE
• Someone who genuinely loves helping people and enjoys delivering a great customer experience.
• A true advocate for the RELR brand — someone who understands and supports our mission to help women feel confident in what they wear.
• Detail-oriented with a good eye for accuracy.
• Organised, reliable, and able to manage your time effectively.
• Previous customer service experience is favorable, but not essential if you’re eager and proactive.
• Familiarity with Shopify is a bonus, but not required.
• Happy working in a startup environment where you can get stuck in and adapt as needed.
WHAT YOU’LL GET IN RETURN
• Competitive salary
• Hybrid working
• 25 days holiday per year + bank holidays
• Pension
• Free parking
• Dog-friendly office
• 50% staff discount on ELR Style clothing
Full-Time | 35 Hours | Hybrid (Office + WFH)
Location: Leeds
Reports to: Anthony Timms
ABOUT RELR
At RELR, we’re all about making women feel good — through flattering fits, clever multi-wear basics, and high-quality fabrics that last. Since launching in May 2021, we’ve grown quickly, surpassing £1.3M in revenue within our first 18 months and building an incredibly loyal, supportive community.
We’re a small, passionate team with big plans, and we’re looking for someone who genuinely loves helping people and being part of a brand with purpose.
THE ROLE
We’re looking for a Customer Service & Community Advisor to become a key part of our growing team.
This is a varied role where no two days are the same — from chatting with customers, to helping with dispatch, to keeping the team updated on what our community is loving (or needing help with).
If you’re hands-on, friendly, adaptable, and excited to champion the RELR mission, you’ll feel right at home here.
RESPONSIBILITIES
Customer Service & Community Engagement
• Respond to customer enquiries across email, Instagram DMs, TikTok and Facebook comments, always using our warm, supportive tone.
• Manage and respond to Trustpilot and Shop App reviews, escalating issues when needed.
• Handle Klarna disputes and chargebacks with clear, accurate documentation.
• Troubleshoot order or product issues and collaborate with operations and marketing to resolve them smoothly.
• Identify common questions, reoccurring trends and share insights with the wider team.
Operations & Order Management
• Support with daily order fulfilment and dispatch to ensure timely, accurate deliveries.
• Print and organise labels for our operations team.
• Assist with stock checks, simple inventory reporting, and flagging low-stock or fast-moving items.
• Coordinate restock requirements with suppliers or internal teams.
• Help improve fulfilment, packaging, or customer experience processes.
WHO YOU ARE
• Someone who genuinely loves helping people and enjoys delivering a great customer experience.
• A true advocate for the RELR brand — someone who understands and supports our mission to help women feel confident in what they wear.
• Detail-oriented with a good eye for accuracy.
• Organised, reliable, and able to manage your time effectively.
• Previous customer service experience is favorable, but not essential if you’re eager and proactive.
• Familiarity with Shopify is a bonus, but not required.
• Happy working in a startup environment where you can get stuck in and adapt as needed.
WHAT YOU’LL GET IN RETURN
• Competitive salary
• Hybrid working
• 25 days holiday per year + bank holidays
• Pension
• Free parking
• Dog-friendly office
• 50% staff discount on ELR Style clothing