Customer Support Specialist

Roche Bobois, worldwide leading brand in high-end European designer furniture is pleased to open a full-time Customer Support Specialist position at its busy Secaucus NJ office. You will be working for our fast-expanding group of 14 East Coast stores. Come and join our team! Working under the supervision of the Customer Service Manager, you will have the opportunity to discover our industry and be an active member of our dynamic Customer Support team.

Position responsibilities:

-Answering delivery teams, showrooms and customers’ requests in a prompt manner, assessing situation, and providing accurate and appropriate solution;

-Scheduling technical appointments to resolve client issues (local and out of state);

-Improving customer satisfaction, using our reporting tool and maintaining data accuracy;

-Discovering technical aspects of our products and handling customer files;

-Managing spare parts inventory and orders, in relation with Dispatch, Customer Support, Stock and Warehouse departments.

-Ensuring frequent meetings with showrooms to follow up on customers open cases and reviewing processes

Profile:

- Associate degree minimum required.

- Experience in high-end industry is a plus.

- Knowledge of French and Italian languages is a plus.

- Dynamic, organized, punctual, detail-oriented, and hands-on individual, willing to learn, to create and to grow within the organization.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Ability to Commute:
• Secaucus, NJ 07094 (Required)

Ability to Relocate:
• Secaucus, NJ 07094: Relocate before starting work (Required)

Work Location: In person