Dealer Account Manager
Full-time
Mid
Description
Job Description:
Key Responsibilities:
Business Development:
o Identify and pursue new business opportunities within the trade sales environment.
o Effectively promote and sell the company’s suite of products, including tools, software, subscriptions, training courses, and tuning files, to prospective dealers.
o Build robust relationships with potential clients, understanding their needs to offer tailored solutions.
o Ensure smooth onboarding of new dealers, providing comprehensive support and guidance throughout the process.
Account Management:
o Manage a portfolio of existing dealers, ensuring consistent engagement to foster loyalty and drive satisfaction.
o Monitor dealer performance against predefined key performance indicators (KPIs) and provide actionable insights for improvement.
o Proactively upsell and cross-sell additional products and services to existing clients, aligning with their evolving business requirements.
o Address and resolve any account issues promptly to maintain long-term relationships.
Performance Monitoring & Reporting:
o Regularly analyse account data to track trends, performance, and opportunities for growth.
o Prepare and present reports on sales performance, account activity, and key achievements to stakeholders.
Product Expertise & Training:
o Stay updated on the company’s latest products, services, and industry trends to act as a trusted advisor for dealers.
o Assist in delivering training and support to both Client and Master trade customers, ensuring they maximize the benefits of the company’s offerings.
Collaboration & Strategy:
o Work closely with internal teams, including sales, marketing, and technical support, to align efforts and achieve shared goals.
o Contribute to the development of strategies aimed at expanding market share and enhancing the overall dealer experience.
Shipment of goods:
o Make sure that products are delivered to trade customers
o Assist the Inventory and Parts Specialist in coordinating audits
o Arrange shipments when the Inventory and Parts Specialist is unavailable
o Offer customer service support and act as a liaison with courier companies
From Quotations to Payment Processing:
o Generate quotations
o Issue invoices
o Handle payment processing
o Create purchase orders as needed
Skills & Competencies:
· Strong sales and negotiation skills with a proven track record in trade sales.
· Excellent communication and relationship-building abilities.
· Analytical mindset with the ability to interpret performance data and derive actionable insights.
· Highly organized with a focus on delivering exceptional customer service.
· Adaptability to manage multiple priorities and meet deadlines.
Qualifications:
· Previous experience in sales, account management, or a related area, ideally within the automotive or aftermarket trade industry.
· Knowledge of ECU remapping and associated products/services is a considerable advantage.
· Skilled in using CRM software and the Microsoft Office Suite.
· Proficient in MS Office applications.
· Experienced with ZOHO Books accounting software.
· Familiar with ZOHO CRM Plus database.
· Strong telephone handling skills and experience.
· Background in sales and customer care.
· Excellent interpersonal abilities.
· Effective time management skills.
· Strong organizational capabilities.
· Outstanding communication skills.
· Good presentation skills are a plus.
· Detail-oriented and process-focused.
Job Type: Full-time
Benefits:
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Profit sharing
Ability to commute/relocate:
• Alcester: reliably commute or plan to relocate before starting work (required)
Education:
• A-Level or equivalent (preferred)
Experience:
• Account management: 2 years (required)
• Sales: 4 years (required)
Work authorisation:
• United Kingdom (required)
• Work Location: In person
Key Responsibilities:
Business Development:
o Identify and pursue new business opportunities within the trade sales environment.
o Effectively promote and sell the company’s suite of products, including tools, software, subscriptions, training courses, and tuning files, to prospective dealers.
o Build robust relationships with potential clients, understanding their needs to offer tailored solutions.
o Ensure smooth onboarding of new dealers, providing comprehensive support and guidance throughout the process.
Account Management:
o Manage a portfolio of existing dealers, ensuring consistent engagement to foster loyalty and drive satisfaction.
o Monitor dealer performance against predefined key performance indicators (KPIs) and provide actionable insights for improvement.
o Proactively upsell and cross-sell additional products and services to existing clients, aligning with their evolving business requirements.
o Address and resolve any account issues promptly to maintain long-term relationships.
Performance Monitoring & Reporting:
o Regularly analyse account data to track trends, performance, and opportunities for growth.
o Prepare and present reports on sales performance, account activity, and key achievements to stakeholders.
Product Expertise & Training:
o Stay updated on the company’s latest products, services, and industry trends to act as a trusted advisor for dealers.
o Assist in delivering training and support to both Client and Master trade customers, ensuring they maximize the benefits of the company’s offerings.
Collaboration & Strategy:
o Work closely with internal teams, including sales, marketing, and technical support, to align efforts and achieve shared goals.
o Contribute to the development of strategies aimed at expanding market share and enhancing the overall dealer experience.
Shipment of goods:
o Make sure that products are delivered to trade customers
o Assist the Inventory and Parts Specialist in coordinating audits
o Arrange shipments when the Inventory and Parts Specialist is unavailable
o Offer customer service support and act as a liaison with courier companies
From Quotations to Payment Processing:
o Generate quotations
o Issue invoices
o Handle payment processing
o Create purchase orders as needed
Skills & Competencies:
· Strong sales and negotiation skills with a proven track record in trade sales.
· Excellent communication and relationship-building abilities.
· Analytical mindset with the ability to interpret performance data and derive actionable insights.
· Highly organized with a focus on delivering exceptional customer service.
· Adaptability to manage multiple priorities and meet deadlines.
Qualifications:
· Previous experience in sales, account management, or a related area, ideally within the automotive or aftermarket trade industry.
· Knowledge of ECU remapping and associated products/services is a considerable advantage.
· Skilled in using CRM software and the Microsoft Office Suite.
· Proficient in MS Office applications.
· Experienced with ZOHO Books accounting software.
· Familiar with ZOHO CRM Plus database.
· Strong telephone handling skills and experience.
· Background in sales and customer care.
· Excellent interpersonal abilities.
· Effective time management skills.
· Strong organizational capabilities.
· Outstanding communication skills.
· Good presentation skills are a plus.
· Detail-oriented and process-focused.
Job Type: Full-time
Benefits:
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Profit sharing
Ability to commute/relocate:
• Alcester: reliably commute or plan to relocate before starting work (required)
Education:
• A-Level or equivalent (preferred)
Experience:
• Account management: 2 years (required)
• Sales: 4 years (required)
Work authorisation:
• United Kingdom (required)
• Work Location: In person