Deputy Store Manager

Main responsibilities:

DRIVES own sales target
Proactive sales inside and outside the boutique
Have knowledge/curiosity of the market and the competition
Supports in identifying stock opportunities, trends and elaborate action plan
Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

TEAM

Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
Daily briefing
Follow ups on team's KPIS

OPERATIONS

Organize and implement store rotations, shifts and holidays
Leads and organizes the inventories in liaison with support function teams
Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
Supervises AFFS performance
Coordinates daily customer service operations
Ensure the coordination with Mall in regards to mall and police permits
Supports in identifying stock opportunities and trends
Make sure all employees adhere to company's policies and guidelines

CLIENTELING

To deliver excellent client experience
To elevate clients' experience within the store
To share and gather ideas on clienteling activities
Establish and develop relationship with existing clients and engage new customers to the brand
Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
Address client concerns/disputes/complains assuring the client satisfaction is restored