Executive Assistant
Full-time
Mid
Description
Executive Assistant - Tech/AI Expert
Hometown Builders Club
Location: Summit County, Ohio (Hybrid/Remote Flexible)
Employment Type: Full-Time
Salary: $70,000/year
Start Date: as soon as possible based on your availability and our scheduling
About Hometown Builders Club
Hometown Builders Club (HBC) is revolutionizing how homeowners navigate home improvement decisions in Northeast Ohio. Founded by Adam Kilgore, a master remodeler with 25 years of experience, we provide radical transparency through our flagship Home Clarity Report—a comprehensive paid consultation that gives homeowners complete clarity about their home's potential, project costs, and renovation priorities and connects homeowners directly with our local club of trusted vendors and trade partners for life.
We're not just another contractor referral service. We're building lifetime relationships with homeowners by combining cutting-edge technology (3D home scanning, AI-powered documentation) with genuine care and expert guidance. Our mission: Disney-level customer service meets construction industry expertise, focused on real local service and local craftsman.
We're a startup with serious momentum: Projected strong year 1 revenues, excellent net profit margins, backed by 25 years of local reputation and a proven business model.
The Opportunity
We're looking for our first critical hire—a tech-savvy, organized, and personable Executive Assistant who will be the operational backbone of HBC. This isn't a traditional admin role. You'll be a strategic partner who transforms our founder's expertise into scalable systems, manages cutting-edge technology, and creates exceptional client experiences.
This role is perfect for someone who:
• Loves technology and sees AI/automation as tools to enhance human connection
• Thrives in a startup environment where you wear multiple hats
• Wants to build something meaningful from the ground up
• Values genuine client relationships over transactional interactions
• Is energized by problem-solving and systems thinking
What You'll Do
Client Experience & Operations (40%)
• Help get the business rolling by working side by side with the founder on the initial website launch, tech stack, client out reach, marketing.
• Manage the complete Home Clarity Report lifecycle from initial inquiry to final delivery
• Schedule consultation calls and on-site visits using our scheduling systems
• Conduct warm, professional initial contact with prospective clients
• Follow up with clients post-delivery to ensure satisfaction and gather testimonials
• Coordinate with homeowners and trade partners throughout project execution
• Maintain our CRM with detailed client profiles and interaction history
• Create and send professional client communications and reports
Report Production & Technology (30%)
• Produce comprehensive Home Clarity Reports using audio transcriptions, 3D scans, and trade partner input
• Manage our tech stack: Matterport (interior 360° tours), Hover.to (exterior 3D models), CRM, project management tools, website creation and management.
• Social media creation and management
• Leverage AI tools to transcribe and organize consultation recordings into searchable databases
• Compile budget ranges, project timelines, and recommendations into polished presentations
• Edit and distribute personalized video recaps from the founder
• Maintain organized digital files and documentation for all clients
Trade Partner & Realtor Coordination (15%)
• Manage relationships with 15-20 trade partners and 20 realtor partnerships
• Coordinate project referrals and ensure smooth handoffs
• Track trade partner performance and gather homeowner feedback
• Schedule realtor meetings and co-marketing initiatives
• Maintain trade partner and realtor databases with current information
Business Systems & Growth Support (15%)
• Optimize workflows and standard operating procedures as we scale
• Identify opportunities for automation and efficiency improvements
• Assist with marketing campaigns, social media scheduling, and content distribution
• Support founder with strategic projects and growth initiatives
• Track KPIs and generate reports on business performance
What You Bring
Required Qualifications
• Tech proficiency: Comfortable learning new software quickly; experience with CRM systems, project management tools, and cloud-based platforms
• AI enthusiasm: Excited about using AI tools (transcription services, ChatGPT, automation platforms) to enhance productivity
• Exceptional communication: Professional phone and email presence; ability to make clients feel heard and valued
• Organizational excellence: Strong attention to detail with ability to manage multiple projects simultaneously
• Self-starter mentality: Comfortable with ambiguity and able to figure things out independently
• Customer service mindset: Genuine desire to help people and create outstanding experiences
• 2 years of experience in executive support, operations, customer success, or related roles
Bonus Points For
• Experience in construction, real estate, or home services industries
• Background in content creation, report writing, or presentation design
• Experience with marketing automation or email campaigns
• Project management certification or experience
• Local to Summit County, Ohio (but not required)
Personal Qualities
We Value
• Abundance mindset: We believe there's plenty of opportunity for everyone
• Radical transparency: Honesty and openness in all interactions
• Genuine compassion: Real care for clients and team members
• Growth orientation: Always learning and improving
• Reliability: Does what you say you'll do, when you say you'll do it
Why Join HBC?
The Role
• Be employee #1: Shape the culture, systems, and direction of a growing company
• Work directly with the founder: Learn the business inside and out
• Meaningful impact: Your work directly improves homeowners' lives and strengthens local craftsmen
• Autonomy and ownership: This isn't a "take orders" role—you'll have real influence and decision-making power
• Technology playground: Use cutting-edge tools and help us stay on the forefront of innovation
The Compensation & Benefits
• Competitive salary: $60,000/year to $70,000/year
• Flexibility: Hybrid/remote work options available
• Growth potential: As we scale, opportunities for advancement and team leadership
• Profit sharing potential: As we grow and hit milestones you will be rewarded greatly
• Health benefits: To be implemented by Month 6
• Professional development: if you can explain the need for it, we will make sure you get it
The Culture
• No corporate bureaucracy: Fast decisions, direct communication, no politics
• Client obsession: We genuinely care about helping people make better home decisions
• Craftsmanship mentality: We take pride in exceptional work and continuous improvement
• Community focus: Deeply rooted in Northeast Ohio; building something that matters locally
• Long-term thinking: Building lifetime relationships, not chasing quick wins
• Fun - we want to have a great time together building this new business
• Family - As the founder I have 4 grade school age kids, and I know you might have a family waiting for you at home too. I want you to be there for them, so we can create a schedule for you that works with your family, always!
What Success Looks LikeIn Your First 30 Days
• Fully onboarded on all technology platforms and systems
• Shadowing founder on consultation calls and on-site visits
• Managing scheduling and initial client communications independently
• Beginning to produce sections of Home Clarity Reports with oversight
In Your First 90 Days
• Independently managing the entire Home Clarity Report production process
• Coordinating trade partner referrals and realtor partnerships smoothly
• Identifying and implementing your first process improvements
• Building warm relationships with clients, trade partners, and realtors
In Your First 6 Months
• Operating as the founder's trusted right hand
• Proactively identifying problems and implementing solutions
• Managing 10 active client relationships simultaneously
• Contributing ideas for business growth and expansion
In Your First Year
• Systems and processes documented and optimized for scale
• Supporting delivery of 40 Home Clarity Reports
• Managing Concierge Membership coordination for 10 members
• Helping prepare the business for Year 2 geographic expansion
Our Hiring Process
• Application Review: Submit your resume and a brief cover letter (or video!) explaining why you're excited about this role
• Initial Phone Screen (30 minutes): Conversation with Adam to discuss your background and interest
• Working Interview (2-3 hours, paid): Complete a realistic work sample (e.g., create a mock report section from sample materials) and discuss your approach
• Final Conversation: Deep dive into role expectations, culture fit, and logistics
• Offer & Onboarding: Start date flexible based on your availability
We move fast. Our goal is to extend an offer within 2-3 weeks of initial application for the right candidate.
How to Apply
Email your application to: adam@hometownbuildersclub.com
Include:
• Your resume
• A cover letter OR 2-minute video answering: "Why are you excited about being HBC's first employee, and what's one system or process improvement you'd tackle in your first 30 days?"
• Optional: Portfolio or examples of reports, presentations, or projects you've created
Application Deadline: Rolling—we'll review applications as they come in and close the posting once we find the right person
Questions?
We know you might have questions about working for a startup or this specific role. Feel free to reach out to with any questions before applying. We're happy to have a no-pressure conversation about whether this could be a good fit.
To be sure you are a detail oriented candidate, please tell me something interesting you learned about my family when you read through the job posting ;-)
Hometown Builders Club is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
One call, one team, one hometown you can trust.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Cuyahoga Falls, OH 44223
Hometown Builders Club
Location: Summit County, Ohio (Hybrid/Remote Flexible)
Employment Type: Full-Time
Salary: $70,000/year
Start Date: as soon as possible based on your availability and our scheduling
About Hometown Builders Club
Hometown Builders Club (HBC) is revolutionizing how homeowners navigate home improvement decisions in Northeast Ohio. Founded by Adam Kilgore, a master remodeler with 25 years of experience, we provide radical transparency through our flagship Home Clarity Report—a comprehensive paid consultation that gives homeowners complete clarity about their home's potential, project costs, and renovation priorities and connects homeowners directly with our local club of trusted vendors and trade partners for life.
We're not just another contractor referral service. We're building lifetime relationships with homeowners by combining cutting-edge technology (3D home scanning, AI-powered documentation) with genuine care and expert guidance. Our mission: Disney-level customer service meets construction industry expertise, focused on real local service and local craftsman.
We're a startup with serious momentum: Projected strong year 1 revenues, excellent net profit margins, backed by 25 years of local reputation and a proven business model.
The Opportunity
We're looking for our first critical hire—a tech-savvy, organized, and personable Executive Assistant who will be the operational backbone of HBC. This isn't a traditional admin role. You'll be a strategic partner who transforms our founder's expertise into scalable systems, manages cutting-edge technology, and creates exceptional client experiences.
This role is perfect for someone who:
• Loves technology and sees AI/automation as tools to enhance human connection
• Thrives in a startup environment where you wear multiple hats
• Wants to build something meaningful from the ground up
• Values genuine client relationships over transactional interactions
• Is energized by problem-solving and systems thinking
What You'll Do
Client Experience & Operations (40%)
• Help get the business rolling by working side by side with the founder on the initial website launch, tech stack, client out reach, marketing.
• Manage the complete Home Clarity Report lifecycle from initial inquiry to final delivery
• Schedule consultation calls and on-site visits using our scheduling systems
• Conduct warm, professional initial contact with prospective clients
• Follow up with clients post-delivery to ensure satisfaction and gather testimonials
• Coordinate with homeowners and trade partners throughout project execution
• Maintain our CRM with detailed client profiles and interaction history
• Create and send professional client communications and reports
Report Production & Technology (30%)
• Produce comprehensive Home Clarity Reports using audio transcriptions, 3D scans, and trade partner input
• Manage our tech stack: Matterport (interior 360° tours), Hover.to (exterior 3D models), CRM, project management tools, website creation and management.
• Social media creation and management
• Leverage AI tools to transcribe and organize consultation recordings into searchable databases
• Compile budget ranges, project timelines, and recommendations into polished presentations
• Edit and distribute personalized video recaps from the founder
• Maintain organized digital files and documentation for all clients
Trade Partner & Realtor Coordination (15%)
• Manage relationships with 15-20 trade partners and 20 realtor partnerships
• Coordinate project referrals and ensure smooth handoffs
• Track trade partner performance and gather homeowner feedback
• Schedule realtor meetings and co-marketing initiatives
• Maintain trade partner and realtor databases with current information
Business Systems & Growth Support (15%)
• Optimize workflows and standard operating procedures as we scale
• Identify opportunities for automation and efficiency improvements
• Assist with marketing campaigns, social media scheduling, and content distribution
• Support founder with strategic projects and growth initiatives
• Track KPIs and generate reports on business performance
What You Bring
Required Qualifications
• Tech proficiency: Comfortable learning new software quickly; experience with CRM systems, project management tools, and cloud-based platforms
• AI enthusiasm: Excited about using AI tools (transcription services, ChatGPT, automation platforms) to enhance productivity
• Exceptional communication: Professional phone and email presence; ability to make clients feel heard and valued
• Organizational excellence: Strong attention to detail with ability to manage multiple projects simultaneously
• Self-starter mentality: Comfortable with ambiguity and able to figure things out independently
• Customer service mindset: Genuine desire to help people and create outstanding experiences
• 2 years of experience in executive support, operations, customer success, or related roles
Bonus Points For
• Experience in construction, real estate, or home services industries
• Background in content creation, report writing, or presentation design
• Experience with marketing automation or email campaigns
• Project management certification or experience
• Local to Summit County, Ohio (but not required)
Personal Qualities
We Value
• Abundance mindset: We believe there's plenty of opportunity for everyone
• Radical transparency: Honesty and openness in all interactions
• Genuine compassion: Real care for clients and team members
• Growth orientation: Always learning and improving
• Reliability: Does what you say you'll do, when you say you'll do it
Why Join HBC?
The Role
• Be employee #1: Shape the culture, systems, and direction of a growing company
• Work directly with the founder: Learn the business inside and out
• Meaningful impact: Your work directly improves homeowners' lives and strengthens local craftsmen
• Autonomy and ownership: This isn't a "take orders" role—you'll have real influence and decision-making power
• Technology playground: Use cutting-edge tools and help us stay on the forefront of innovation
The Compensation & Benefits
• Competitive salary: $60,000/year to $70,000/year
• Flexibility: Hybrid/remote work options available
• Growth potential: As we scale, opportunities for advancement and team leadership
• Profit sharing potential: As we grow and hit milestones you will be rewarded greatly
• Health benefits: To be implemented by Month 6
• Professional development: if you can explain the need for it, we will make sure you get it
The Culture
• No corporate bureaucracy: Fast decisions, direct communication, no politics
• Client obsession: We genuinely care about helping people make better home decisions
• Craftsmanship mentality: We take pride in exceptional work and continuous improvement
• Community focus: Deeply rooted in Northeast Ohio; building something that matters locally
• Long-term thinking: Building lifetime relationships, not chasing quick wins
• Fun - we want to have a great time together building this new business
• Family - As the founder I have 4 grade school age kids, and I know you might have a family waiting for you at home too. I want you to be there for them, so we can create a schedule for you that works with your family, always!
What Success Looks LikeIn Your First 30 Days
• Fully onboarded on all technology platforms and systems
• Shadowing founder on consultation calls and on-site visits
• Managing scheduling and initial client communications independently
• Beginning to produce sections of Home Clarity Reports with oversight
In Your First 90 Days
• Independently managing the entire Home Clarity Report production process
• Coordinating trade partner referrals and realtor partnerships smoothly
• Identifying and implementing your first process improvements
• Building warm relationships with clients, trade partners, and realtors
In Your First 6 Months
• Operating as the founder's trusted right hand
• Proactively identifying problems and implementing solutions
• Managing 10 active client relationships simultaneously
• Contributing ideas for business growth and expansion
In Your First Year
• Systems and processes documented and optimized for scale
• Supporting delivery of 40 Home Clarity Reports
• Managing Concierge Membership coordination for 10 members
• Helping prepare the business for Year 2 geographic expansion
Our Hiring Process
• Application Review: Submit your resume and a brief cover letter (or video!) explaining why you're excited about this role
• Initial Phone Screen (30 minutes): Conversation with Adam to discuss your background and interest
• Working Interview (2-3 hours, paid): Complete a realistic work sample (e.g., create a mock report section from sample materials) and discuss your approach
• Final Conversation: Deep dive into role expectations, culture fit, and logistics
• Offer & Onboarding: Start date flexible based on your availability
We move fast. Our goal is to extend an offer within 2-3 weeks of initial application for the right candidate.
How to Apply
Email your application to: adam@hometownbuildersclub.com
Include:
• Your resume
• A cover letter OR 2-minute video answering: "Why are you excited about being HBC's first employee, and what's one system or process improvement you'd tackle in your first 30 days?"
• Optional: Portfolio or examples of reports, presentations, or projects you've created
Application Deadline: Rolling—we'll review applications as they come in and close the posting once we find the right person
Questions?
We know you might have questions about working for a startup or this specific role. Feel free to reach out to with any questions before applying. We're happy to have a no-pressure conversation about whether this could be a good fit.
To be sure you are a detail oriented candidate, please tell me something interesting you learned about my family when you read through the job posting ;-)
Hometown Builders Club is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
One call, one team, one hometown you can trust.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Cuyahoga Falls, OH 44223