IT Support Technician
Full-time
Mid
Description
IT Support Technician (1st & 2nd Line Support)
Location: Warley (with travel to other sites as required)
Salary: £27,500 per annum
Hours: Monday – Friday, 09:00 – 17:00
Holiday: 25 days annual leave + bank holidays
Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware.
The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly.
Key Responsibilities
• Install, configure and maintain Windows 10 and Windows 11 desktop environments
• Provide 1st & 2nd line IT support via the Service Desk
• Support users in both physical and VMWare virtual environments
• Install, configure and troubleshoot hardware and software for desktop and mobile devices
• Ensure communication systems deliver seamless service, resolving incidents promptly
• Administer Active Directory and Microsoft Exchange accounts and access permissions
• Maintain secure file storage access and data protection
• Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)
• Travel to other UK sites as required and provide remote support
• Adhere to ISO standards, security policies and Health & Safety compliance
• Positively represent the business to staff, suppliers and customers
Skills & Experience Required
• Experience providing 1st & 2nd line IT support
• Strong knowledge of Windows 10/11, Active Directory & Exchange
• Understanding of VMWare environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service capability
• Full UK driving licence (essential due to travel requirements)
What’s in it for you
• Competitive salary of £27,500
• Monday – Friday work pattern – no evening or weekend shifts
• 25 days holiday + bank holidays
• Professional development and training opportunities
• Supportive and collaborative team environment
How to Apply
If you are an enthusiastic and motivated IT Support professional looking for your next opportunity, apply today and a member of the Pin Point Recruitment team will be in touch.
COLPERM
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Work Location: In person
Location: Warley (with travel to other sites as required)
Salary: £27,500 per annum
Hours: Monday – Friday, 09:00 – 17:00
Holiday: 25 days annual leave + bank holidays
Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware.
The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly.
Key Responsibilities
• Install, configure and maintain Windows 10 and Windows 11 desktop environments
• Provide 1st & 2nd line IT support via the Service Desk
• Support users in both physical and VMWare virtual environments
• Install, configure and troubleshoot hardware and software for desktop and mobile devices
• Ensure communication systems deliver seamless service, resolving incidents promptly
• Administer Active Directory and Microsoft Exchange accounts and access permissions
• Maintain secure file storage access and data protection
• Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)
• Travel to other UK sites as required and provide remote support
• Adhere to ISO standards, security policies and Health & Safety compliance
• Positively represent the business to staff, suppliers and customers
Skills & Experience Required
• Experience providing 1st & 2nd line IT support
• Strong knowledge of Windows 10/11, Active Directory & Exchange
• Understanding of VMWare environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service capability
• Full UK driving licence (essential due to travel requirements)
What’s in it for you
• Competitive salary of £27,500
• Monday – Friday work pattern – no evening or weekend shifts
• 25 days holiday + bank holidays
• Professional development and training opportunities
• Supportive and collaborative team environment
How to Apply
If you are an enthusiastic and motivated IT Support professional looking for your next opportunity, apply today and a member of the Pin Point Recruitment team will be in touch.
COLPERM
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Work Location: In person