Multi-Channel Customer Support Specialist
Full-time
Mid
Description
A leading educational publisher in Oxford seeks a Customer Service Assistant to deliver exceptional service across various channels, including phone and live chat. This role operates under a hybrid working policy, providing a balanced work/life.
Key Responsibilities:
• Provide customer support via phone and live chat
• Troubleshoot issues and resolve customer complaints
• Work collaboratively with the team to achieve customer satisfaction goals
Requirements:
• Strong communication skills
• Experience in troubleshooting and problem-solving
• Ability to work in a fast-paced environment
• Familiarity with customer service software and tools
Key Responsibilities:
• Provide customer support via phone and live chat
• Troubleshoot issues and resolve customer complaints
• Work collaboratively with the team to achieve customer satisfaction goals
Requirements:
• Strong communication skills
• Experience in troubleshooting and problem-solving
• Ability to work in a fast-paced environment
• Familiarity with customer service software and tools