Office Assistant/Receptionist
Full-time
Mid
Description
Join our compassionate, patient-centered team dedicated to supporting individuals and families through high-quality mental health care. As an Office Assistant, you will be the first point of contact for our patients—helping create a warm, welcoming, and organized environment. We’re looking for someone who is friendly, detail-oriented, dependable, and able to stay calm and professional in a fast-paced clinic setting.
Essential Duties and Responsibilities:
Front Office Duties:
• Greet patients warmly and check them in for appointments.
• Answer incoming phone calls, route messages, and provide general information with professionalism and care.
• Schedule, confirm, and reschedule appointments using the clinic’s scheduling system.
• Verify patient demographics, insurance information, and required documentation during check-in.
• Handle patient inquiries in a supportive, respectful, and confidential manner.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Collect and process co-pays or fees as needed.
• Assist patients with forms, portal setup, and administrative questions.
• Communicate with providers and staff regarding patient flow and daily schedules.
Administrative Responsibilities:
• Scan, upload, and file documents into the electronic medical record (EMR).
• Maintain organized digital and physical records.
• Prepare, sort, and distribute forms, documents, and patient materials.
• Assist with data entry, appointment reminders, and general clerical tasks.
• Support back-office staff as needed and maintain smooth communication across the care team.
• Protect patient confidentiality at all times while following HIPAA guidelines.
Skills, Experience and Requirements
• Previous experience in a medical, mental health, or front office setting preferred.
• Excellent verbal and written communication skills with a professional, patient-centered approach.
• Strong accuracy and attention to detail in documentation and scheduling.
• Ability to multitask effectively and manage a steady flow of patients and calls.
• Friendly, welcoming demeanor and ability to remain calm in stressful situations.
• Basic computer and scheduling software skills; EMR experience preferred but not required.
• Strong organizational skills with the ability to prioritize tasks.
• Ability to work independently and as part of a collaborative team.
• Strict adherence to confidentiality, professionalism, and HIPAA guidelines.
• Reliable, punctual, and willing to learn new processes and responsibilities.
Pay & Schedule:
• Full-time position (Monday – Thursday)
• Competitive pay based on experience
• Supportive, positive, team-focused work environment
How to Apply:
If you’re someone who is compassionate, detail-oriented, and eager to play a vital role in patient care, we’d love to meet you! Whether you’re experienced in mental health or looking to grow in this field, your willingness to learn and your commitment to helping others are what matter most. Join us in providing supportive, safe, and effective care for every patient who walks through our doors.
Please submit your application and resume directly through Indeed. We review applications regularly and look forward to learning more about you!
Job Type: Full-time
Work Location: In person
Essential Duties and Responsibilities:
Front Office Duties:
• Greet patients warmly and check them in for appointments.
• Answer incoming phone calls, route messages, and provide general information with professionalism and care.
• Schedule, confirm, and reschedule appointments using the clinic’s scheduling system.
• Verify patient demographics, insurance information, and required documentation during check-in.
• Handle patient inquiries in a supportive, respectful, and confidential manner.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Collect and process co-pays or fees as needed.
• Assist patients with forms, portal setup, and administrative questions.
• Communicate with providers and staff regarding patient flow and daily schedules.
Administrative Responsibilities:
• Scan, upload, and file documents into the electronic medical record (EMR).
• Maintain organized digital and physical records.
• Prepare, sort, and distribute forms, documents, and patient materials.
• Assist with data entry, appointment reminders, and general clerical tasks.
• Support back-office staff as needed and maintain smooth communication across the care team.
• Protect patient confidentiality at all times while following HIPAA guidelines.
Skills, Experience and Requirements
• Previous experience in a medical, mental health, or front office setting preferred.
• Excellent verbal and written communication skills with a professional, patient-centered approach.
• Strong accuracy and attention to detail in documentation and scheduling.
• Ability to multitask effectively and manage a steady flow of patients and calls.
• Friendly, welcoming demeanor and ability to remain calm in stressful situations.
• Basic computer and scheduling software skills; EMR experience preferred but not required.
• Strong organizational skills with the ability to prioritize tasks.
• Ability to work independently and as part of a collaborative team.
• Strict adherence to confidentiality, professionalism, and HIPAA guidelines.
• Reliable, punctual, and willing to learn new processes and responsibilities.
Pay & Schedule:
• Full-time position (Monday – Thursday)
• Competitive pay based on experience
• Supportive, positive, team-focused work environment
How to Apply:
If you’re someone who is compassionate, detail-oriented, and eager to play a vital role in patient care, we’d love to meet you! Whether you’re experienced in mental health or looking to grow in this field, your willingness to learn and your commitment to helping others are what matter most. Join us in providing supportive, safe, and effective care for every patient who walks through our doors.
Please submit your application and resume directly through Indeed. We review applications regularly and look forward to learning more about you!
Job Type: Full-time
Work Location: In person