Senior Support Technician - Head Office

Join Avante Care & Support as a Senior Support TechnicianAt Avante Care & Support, people are the heart of everything we do. As a not-for-profit organisation, we provide compassionate residential and home care to more than 1,000 individuals across London and Kent — always putting dignity and person-centred support first.We’re now searching for a Senior Support Technician to join our IT team and play a key role in keeping our care homes and head office connected, supported and running smoothly. What You’ll DoYou’ll be our go-to expert for second-line IT support, solving user issues, leading small projects and making sure our technology empowers our people to do what they do best: care. Based at our Faversham HQ, you’ll also visit other Avante locations when needed.✅ What You’ll BringWe’re looking for someone who has:2+ years’ experience in an ICT end-user support role (ideally remote desktop environments)Experience with Helpdesk ticketing systemsKnowledge of Microsoft Remote Desktop Services and MS OfficeSome understanding of WAN networking (a bonus!)Strong people skills — you communicate clearly and patiently with non-technical usersThe ability to mentor and guide junior team membersIf you love solving problems, improving systems and supporting others, you’ll fit right in. Why Avante?You won’t just be doing a job — you’ll be making a difference. Join a supportive, values-driven organisation where your work genuinely matters.⭐ What We OfferCompetitive salary — £30,000k to £33,000k DOEWork with a respected not-for-profit organisation making real social impactFree DBS checkPension contributionsStaff discounts at 800+ retailersOngoing training & clear career progression24/7 GP & counselling supportLife assuranceEmployee recognition awards✨ Ready to use your expertise to make care better?Apply now through our careers portal.Closing date: 25 November 2025 All positions are subject to Enhanced DBS checks.We are proud to be an Equal Opportunities Employer.Due to high application volume, only shortlisted applicants will be contacted.Avante Care & Support — together, we’re making care better.