Student Administrator
Full-time
Mid
Description
Advert
Student Administrator (Customer Services team)
£25,000 + benefits
Up to 12 months fixed term contract
4-day working week (32 hours per week)
Wimbledon (hybrid and flexible working)
The role
As a student administrator, you will be part of our customer services student administration team and you will provide a comprehensive and effective administration service to set standards and within agreed timescales. You will contribute to the departments objectives, overall levels of customer satisfaction, profitability and professionalism of CIPD.
What you’ll be doing
• Exporting student results from our Centre portal and following CIPDs result verification and checking processes, to ensure results are accurate.
• Uploading verified student results to CIPD’s database for certification.
• Processing student’s achievement records within agreed timescales and SLAs, liaising with centres to provide feedback if incorrect/incomplete information has been supplied.
• Processing results in accordance with internal and external compliance procedures to meet strict standards for accuracy including adherence to Ofqual regulations.
• Supporting internal and external customers with general enquiries, through maintaining high levels of expert knowledge.
• Processing applications for exemptions for Students that have completed non-CIPD qualifications.
• Liaising with external training centres to recover student records, request new information and support them with their applications and enquiries.
• Providing excellent customer service to students studying their CIPD qualifications.
• Working as part of a team, supporting the Team Manager with the production of statistics and other admin activities related to certification.
What you’ll need to be successful
• Substantial administrative experience in a customer focussed, high volume environment is essential, as well as the ability to work to strict deadlines.
• Medium to Advanced Excel skills.
• Computer literate, with good accuracy and attention to detail
• Customer service focus is vital as service standards must be maintained, and service levels met.
• Collaborative approach and ability to work as a reliable and flexible member of the team.
About us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this role describes you and your career aspirations, click apply.
CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.
Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.
We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
Student Administrator (Customer Services team)
£25,000 + benefits
Up to 12 months fixed term contract
4-day working week (32 hours per week)
Wimbledon (hybrid and flexible working)
The role
As a student administrator, you will be part of our customer services student administration team and you will provide a comprehensive and effective administration service to set standards and within agreed timescales. You will contribute to the departments objectives, overall levels of customer satisfaction, profitability and professionalism of CIPD.
What you’ll be doing
• Exporting student results from our Centre portal and following CIPDs result verification and checking processes, to ensure results are accurate.
• Uploading verified student results to CIPD’s database for certification.
• Processing student’s achievement records within agreed timescales and SLAs, liaising with centres to provide feedback if incorrect/incomplete information has been supplied.
• Processing results in accordance with internal and external compliance procedures to meet strict standards for accuracy including adherence to Ofqual regulations.
• Supporting internal and external customers with general enquiries, through maintaining high levels of expert knowledge.
• Processing applications for exemptions for Students that have completed non-CIPD qualifications.
• Liaising with external training centres to recover student records, request new information and support them with their applications and enquiries.
• Providing excellent customer service to students studying their CIPD qualifications.
• Working as part of a team, supporting the Team Manager with the production of statistics and other admin activities related to certification.
What you’ll need to be successful
• Substantial administrative experience in a customer focussed, high volume environment is essential, as well as the ability to work to strict deadlines.
• Medium to Advanced Excel skills.
• Computer literate, with good accuracy and attention to detail
• Customer service focus is vital as service standards must be maintained, and service levels met.
• Collaborative approach and ability to work as a reliable and flexible member of the team.
About us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this role describes you and your career aspirations, click apply.
CIPD empowering people, valuing difference. At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.
Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.
We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.