UAE National, Call Center Agent (Dubai Festival City)
Full-time
Mid
Description
Purpose of the Role
As a Call Center Agent, you will be the vital link between patients and our clinics, ensuring every interaction is handled with professionalism, empathy, and efficiency. You’ll support our mission to deliver outstanding healthcare experiences across Dubai.
You Will:
• Manage inbound and outbound calls, live chat, WhatsApp, emails, and social media inquiries with professionalism and care.
• Schedule, reschedule, and cancel patient appointments using advanced automated systems.
• Provide accurate information about clinic services and respond to patient needs promptly.
• Verify insurance eligibility and handle confidential information with integrity.
• Collaborate with clinical and administrative teams to ensure seamless patient journeys.
• Contribute to process improvements and department KPIs by converting inquiries into appointments.
• Uphold the highest standards of customer service, diplomacy, and problem-solving.
Why Emirati Call Center Agents Choose Us
• Serve Your Community – Play a key role in supporting patients and families across Dubai.
• Prime Location – Work at our modern, fully equipped HealthHub Clinic in Dubai Festival City.
• Professional Growth – Access continuous training, mentorship, and career development tailored for Emirati professionals.
• Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision.
• 5-Day Work Week – Designed for balance and flexibility.
• High Earning Potential – Competitive salary plus attractive incentives.
• Modern Facility – Advanced technology and supportive environment.
• Team-Based Care – Collaborate with healthcare professionals and specialists.
• Comprehensive Benefits – Health & life insurance, generous leave, and more.
Skills
Who You Are
• UAE National, fluent in Arabic and English.
• University graduate with a strong understanding of healthcare terminology.
• 2–3 years’ experience in customer service or healthcare, ideally with call center and insurance verification exposure.
• Skilled in multi-tasking, computer systems, and Excel.
• Excellent communicator, adaptable, and collaborative in a fast-paced environment.
• Committed to delivering outstanding service and continuous improvement.
Preferred Experience
• Previous call center experience.
• Knowledge of medical terminology or exposure to a medical environment.
• Strong decision-making, analytical, and conflict management skills.
As a Call Center Agent, you will be the vital link between patients and our clinics, ensuring every interaction is handled with professionalism, empathy, and efficiency. You’ll support our mission to deliver outstanding healthcare experiences across Dubai.
You Will:
• Manage inbound and outbound calls, live chat, WhatsApp, emails, and social media inquiries with professionalism and care.
• Schedule, reschedule, and cancel patient appointments using advanced automated systems.
• Provide accurate information about clinic services and respond to patient needs promptly.
• Verify insurance eligibility and handle confidential information with integrity.
• Collaborate with clinical and administrative teams to ensure seamless patient journeys.
• Contribute to process improvements and department KPIs by converting inquiries into appointments.
• Uphold the highest standards of customer service, diplomacy, and problem-solving.
Why Emirati Call Center Agents Choose Us
• Serve Your Community – Play a key role in supporting patients and families across Dubai.
• Prime Location – Work at our modern, fully equipped HealthHub Clinic in Dubai Festival City.
• Professional Growth – Access continuous training, mentorship, and career development tailored for Emirati professionals.
• Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision.
• 5-Day Work Week – Designed for balance and flexibility.
• High Earning Potential – Competitive salary plus attractive incentives.
• Modern Facility – Advanced technology and supportive environment.
• Team-Based Care – Collaborate with healthcare professionals and specialists.
• Comprehensive Benefits – Health & life insurance, generous leave, and more.
Skills
Who You Are
• UAE National, fluent in Arabic and English.
• University graduate with a strong understanding of healthcare terminology.
• 2–3 years’ experience in customer service or healthcare, ideally with call center and insurance verification exposure.
• Skilled in multi-tasking, computer systems, and Excel.
• Excellent communicator, adaptable, and collaborative in a fast-paced environment.
• Committed to delivering outstanding service and continuous improvement.
Preferred Experience
• Previous call center experience.
• Knowledge of medical terminology or exposure to a medical environment.
• Strong decision-making, analytical, and conflict management skills.