Sales associate -Fixed Term (12 months)

JOB DESCRIPTION JOB TITLE: Sales Associate – Fixed Term (12 months) REPORTING TO: Brand Store Manager OVERALL OBJECTIVE As our Brand Ambassador, you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers. This is a 12-month fixed-term contract with the possibility of extension, subject to business requirements. KEY RESPONSIBILITIES ·       Responsible for supporting the day-to-day operation of the store ·       Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image ·       Demonstrating Stressless® products in a way that highlights the brand values and emphasises the advantages of our range over similar products. ·       Using the Stressless@home app to help customers configure their perfect Stressless® furniture. ·       Establish regular contacts with existing and potential customers, maintaining healthy customer relationships (phone, email, post, mailing lists, etc.). ·       Completing sales, processing orders, and taking payments using electronic ePOS software. ·       Manage customer enquiries, feedback and after-sales matters ·       Keeping customers updated about the progress of their orders. ·       Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store. ·       Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising. ·       Keeping all store areas tidy and clean. Daily refreshing of store display and spot-cleaning when necessary. ·       Other duties as assigned IDEAL CANDIDATE ·       A motivated self-starter who carries out their tasks willingly ·       Good communicator, both verbal and written ·       Flexible to work a rota that includes weekends, bank holidays and peak trading periods as required. ·       Constantly working to improve product knowledge and awareness of competitors ·       Speaks additional languages – multilingual candidates are highly valued for enhancing customer experience ·       Well presented, maintaining a professional image by staying well-groomed and smart ·       Experience in high ticket or luxury retail will be an advantage ·       Previous retail, customer service or sales experience preferred. ·       Confident using computer systems, tablets and point-of-sale software. ·       Strong organisational skills and attention to detail. ·       Ability to work independently and as part of a team. ·       • Able to assist with showroom merchandising and light manual handling activities where required. COMPANY BENEFITS ·       Competitive salary ·       Staff discount ·       Pension scheme ·       Holiday entitlement ·       Product training and development opportunities