Data Analyst

Data Analyst | Southend | 17.5 hours per week | Up to £37,035 Pro Rata The Role My client is currently seeking an experienced Data Analyst to join their team, providing accurate and insightful data analysis to support operational and strategic decision-making. Working closely with the Data Manager, you'll help manage and improve data within a Salesforce-based CRM, ensuring reporting is accurate, audit-ready and compliant with regulatory standards, while driving continuous improvements in data quality and business intelligence. Main Responsibilities Reporting & Analysis Analyse datasets across services, housing and rent accounts to identify patterns, trends and insights, including quarterly and year-end reporting.Produce clear, accessible reports and dashboards to help teams and senior management monitor KPIs, outcomes and performance.Support the production of data required for board and regulatory reporting, including Tenant Satisfaction Measures (TSMs) and Consumer Standards evidence.Support the centralisation of rent, service and tenancy data within In-Form, ensuring information used for reporting is accurate, complete and audit-ready. Data Quality & Systems Identify and resolve data quality issues to improve the accuracy and reliability of reporting.Train and support staff on correct data entry practices to maintain data integrity across organisational systems, including In-Form.Manage system administrator privileges responsibly, in line with data governance requirements.Support the Data Manager with the configuration, testing and implementation of the refreshed In-Form (Salesforce) CRM, contributing to report and dashboard development using Microsoft Power Platform tools. Stakeholder Management Develop and maintain effective professional relationships with internal teams and external partner organisations.Work collaboratively with the Data Manager and colleagues across services to understand reporting requirements and translate data into meaningful business insights. GDPR & Data Protection Ensure all organisational data is managed in accordance with GDPR, Data Protection policies and current legislation. Confidentiality Handle personal, confidential and sensitive information relating to clients, staff and partner organisations with the highest level of discretion at all times. Budget Ensure any expenditure associated with the role remains within approved budgets and financial authorisation limits. What You'll Need We're looking for someone who: Is confident analysing large datasets and identifying patterns, trends and anomalies.Has advanced Microsoft Excel skills and can produce clear reports for both technical and non-technical audiences.Has experience using Salesforce or a similar CRM system, ideally including report/dashboard development or supporting CRM implementation (training will be provided on In-Form).Has excellent attention to detail and a strong focus on data accuracy and quality.Can manage competing priorities and meet deadlines while working flexibly within a part-time schedule. What’s in it for you? Monday to Friday – 17.5 hour per week flexibleLife Assurance SchemeEmployee Assistance ProgrammeBlue Light CardStaff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).Training and Development24/7 Digital GP AccessA day off for your birthday!Cycle to work scheme