1st Line IT Service Desk Engineer

1st Line IT Engineer Due to internal promotion, we have a fantastic opportunity for a 1st Line IT Engineer to join our innovative and rapidly growing IT team in Nottingham. In this role you will be supporting the business by owning issues raised through the Service Desk system from issue identification to resolution. About The Compleat Food Group At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better. Location: Nottingham, NG2 1LU (site based role) Hours: Monday to Thursday 08:00 – 16:30 and Fridays 08:00-15:30 Salary: Up to £28,000 DOE Your Duties Will Include: Receive and log incidents and requests using the Service Desk software.Diagnose IT issues, apply a 1st time fix or escalate to a resolver team.Communicate updates and information to the customer group as required.Ensure queues are managed in line with the expectations of the business and within Service Level Agreements.Be an active participant in Service Improvement by proactively offering suggestion to improve the customer.Log incidents with a high degree of data accuracy.Engage with multiple stakeholders and prioritise activity accordinglyOwnership of key customer issues and follow up the status of escalations on behalf of the Service Desk Manager and Customers Knowledge, Experience and Skills: Willingness to start or continue IT career Experience in working in an IT Service Desk environment Experience of acting as a Point of Contact and ownership of customer issues for service-related questions Excellent verbal and written communicationCan demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.Customer orientated and drive for results Passion for learning to develop knowledge and technical expertiseIT qualification (desirable)Experience working in a multi-site environment (desirable) Why Join Us? At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth: Financial & Lifestyle Benefits Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension33 days’ annual leave (including bank holidays) with the option to purchase extraHoliday Discounts via our online retail platformAccess to enhanced retail discounts online and in-storeFree product handouts across our sites, so you can sample and enjoy our delicious products first handEV charging points - available at selected sites Health & Wellbeing 24/7 access to GroceryAid for free financial, emotional, and practical supportPhysical Wellbeing Hub - free on-demand exercise classes, gym discounts Free diet & nutrition advice with access to thousands of healthy recipesOnline wellbeing support - from mindfulness to lifestyle resourcesFinancial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid Career Growth & Development Access to a personalised online learning platform (LMS)Formal and informal training opportunities tailored to your rolePerformance Development Plans and regular Career ConversationsCompany Mentoring Scheme to add depth and really support your career journeyRecognition through Club Compleat rewards Community & Culture 2 paid volunteering days per year to give back to causes that matter to youCharity initiatives and fundraising eventsTeam socials to connect and celebrate togetherEmployee networks & support groups - including Women @ CompleatNew baby gift for new parents The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed. Contact us with any questions about Diversity & Inclusion or accessibility during the application process. Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.