1st -2nd Line IT Support Technician

1st-2nd Line IT Technician, Carlisle, Cumbria £17,000 - £27,000 MacArthur Recruitment is working on behalf of a successful IT, Telecoms and Services company who, due to internal promotions and extra work from their clients, are looking for a 1st-2nd Line IT Technician to join their Support team. Within this position you will be working within a team, supporting clients both remotely and face to face, playing an integral part in the organisation by providing technical support for hardware and software. A lot of their business has grown naturally through recommendation and as a result of expansion within a satisfied customer. Ideally they are looking for someone with good broad and deep knowledge who enjoys working with and helping customers; along with having a passion for technology. Most of your role is carried out from the offices in Carlisle, however some customer site visits are required – a pool van is provided for these. Career development and further technology training are also on offer. The skills listed below are the ideal case however there is some flexibility and some further training can be provided. For the role of 1st- 2nd Line IT Technician your skills and experience need to cover some or all of these, although training can be provided : To provide prompt 1st and 2nd line support onsite or remotely to ensure operational problems are resolved in a timely manner Proactive monitoring of IT Systems Preparing and building customer equipment as required Installation & Configuration of hardware, software and IT Infrastructure Diagnosing system errors and other issues Help desk and incident management Ensure IT support processes are followed and documented Troubleshoot, appropriate problem solving and ensuring IT issues are being dealt with effectively, and to the customers satisfaction. Providing excellent customer service at all times Ideal Technical experience for the role of 1st- 2nd Line IT Technician, some or all of : Active Directory Microsoft Exchange 2007 - 2019 Office 365 Microsoft Teams VMware Firewalls ESET Anti-Virus Networking Windows Server 2012 – 2019 Windows 7-10 Experience in an IT Support role Responsibilities and other skills ideally required for the role of 1st- 2nd Line IT Technician : It is vital that the candidate has a good clear and concise telephone manner Reliable and able to work both with and without guidance Able to manage and work within demanding environments Able to explain issues and resolutions to customers with varying technical skills Flexible and willing to learn new skills Ability to work within a team - ensuring knowledge is shared An inquisitive and analytical mind who is service driven Drivers license. Why work for our client as a 1st- 2nd Line IT Technician? Working with a good company, with a strong pipeline of further work Salary of between £17,000 and £27,000 20 days holiday + BH's (growing to 25 days holiday + BH’s) Further, paid for qualifications which can allow for salary increases Career development and progress Bonus scheme For more information, or to apply for the position of 1st-2nd Line IT Technician, please contact Ewen on 01768 800260 or ewen@macarthurrecruitment.co.uk, ideally with a copy of your CV. At MacArthur Recruitment we are committed to maintaining the trust and confidence of our customers. We collect your information for the purposes of providing job-finding services only, and do not sell, rent or trade lists with other companies for marketing purposes. We don’t collect cookies on our website, or use analytical tools to monitor visitor behaviour. We believe that if you want to get in touch with us, you will. Any information you provide to us on your CV or via a job board is kept securely on our database and is shared with any potential employer only after you have given permission for us to do so. To find details on how we use this information, please read our privacy policy which can be found at www.macarthurrecruitment.co.uk, where you can also find details of how to contact our Data Protection Lead, Stephanie Harding, should you wish to exercise your rights to view, amend, or delete the personal information that we hold.