Casual Receptionist

We’re looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants. Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc). As a Casual Receptionist, your main role will be: Delivering excellent customer service to all guests staying in our unique Beatles-themed hotel Manage all requests we get from guests in a helpful & professional manner Contribute fairly to the teams workload on each shift to ensure seamless service for each guest The ideal candidate for this role would have: Previous hotel reception experience in a hotel environment using Opera CLOUD Excellent problem solving & multi-tasking skills Confidence, professionalism and an engaging personality Exceptional attention to detail & a passion for the industry Flexible attitude to shifts – you may need to work weekends and/or public holidays About the Hotel Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel has one restaurant and 2 bars, one of which hosts some of the city’s top acoustic musicians every Friday and Saturday night. For you We offer a benefits package including: Life Assurance Cash Health Plan cover option available Career development pathways and regular salary reviews Employee Discounted Accommodation and F&B discounts worldwide! Apprenticeship/Placement/Training opportunities Meals Provided on Duty Subsidised car parking Social Events, Wellbeing and Team Activities Uniform (Laundry / Dry Cleaning for certain roles) Length of Service related holiday scheme Recommend a Friend Scheme … and many more! We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. If this sounds like the perfect opportunity for you then please, apply now! Key Information: Role: Casual Receptionist Salary: up to £12.86 per hour Working Hours: as required Address: Hard Days Night Hotel, Liverpool L2 6RR “At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.