Customer Service Advisor

Leeds ¦ Full Time Helping people. Solving problems. Making a real difference. At First Locate, we know that behind every account is a person. That's why we're looking for Customer Service Advisors who genuinely enjoy helping others and want to be part of a business where people matter. Whether you're experienced in customer service or looking for your next opportunity, we'll give you the training, support and development to succeed. What you'll be doing Every day is different, but you'll spend your time: Speaking to customers over the phone, both inbound and outbound. Understanding each customer's individual circumstances without judgement. Finding affordable repayment solutions that genuinely work for them. Negotiating realistic payment arrangements. Providing clear, honest and supportive advice. Keeping accurate records while handling confidential information. Working towards team and individual performance goals. This is a telephone-based role where no two conversations are ever the same. What we're looking for You don't need collections experience. What matters most is your attitude. You'll thrive here if you: Have 2+ years experience in a customer service environment Enjoy talking to people. Can stay calm under pressure. Have great listening skills and communicate clearly. Are naturally empathetic and enjoy helping others. Take pride in doing a good job. Are resilient, positive and motivated to succeed. Want to learn, develop and build a career. Why First Locate? We're proud to be a Real Living Wage Employer and Investors in People Gold accredited because we believe our people are what makes us different. When you join us, you'll benefit from: ? Discretionary annual bonus ? Flexible working opportunities ? Excellent training and career development ? Recognition awards and regular team incentives ? Simply Health cash plan including optical, dental, prescriptions and more ? 24/7 GP access and wellbeing support ? Confidential counselling service ? Mental Health First Aiders across all sites ? Enhanced family-friendly policies ? Increasing annual leave with length of service ? A genuinely supportive team culture where you're known as a person, not a payroll number Why our people stay We're a business that's big enough to offer genuine career opportunities, but small enough that people know your name. Many of our managers and leaders started their journey in frontline customer service roles. If you're ambitious, we'll invest in your development and help you build a career, not just find another job. About First Locate For over 20 years, First Locate has been helping organisations across the UK support customers in resolving outstanding accounts fairly, responsibly and with empathy. Our team of around 250 colleagues work across Yorkshire, delivering exceptional customer service while making a real difference to people's lives every single day. If you're looking for a role where you can help people, be part of a supportive team and build a career with a company that genuinely invests in its people, we'd love to hear from you.