Customer Service Advisor

Customer Service Advisor Salary: £13.45 per hour, increasing to £13.90 per hour after 6 months Location: Capgemini, Inverness Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to join our client, Capgemini, as a Customer Service Advisor. We are looking for individuals with proven customer service experience, ideally gained within a contact centre, call centre, helpdesk, or fast-paced customer support environment. In this role, you will be the first point of contact for customers, delivering outstanding service while providing first-line IT support. Full training will be provided, so you don't need extensive IT experience to succeed. What you'll do Respond to customer enquiries via telephone, email, and web chatDeliver a professional and positive customer experience on every interactionLog all customer contacts accurately using the appropriate call logging softwareResolve customer issues where possible at first point of contactEscalate or assign requests to relevant support teams when requiredProcess Back Office requests and ensure timely completionProvide customers with updates on the progress of their requests or incidentsAdvise customers and support teams on known issues and available workaroundsWork towards individual and team performance targets while maintaining high service standardsWhat you'll bring Previous customer service experience within a contact centre, call centre, customer support, helpdesk, or similar high-volume environment is essentialExcellent communication skills, both verbal and writtenStrong listening skills with the ability to build rapport with customersA genuine passion for delivering exceptional customer serviceConfidence handling a high volume of customer enquiries in a fast-paced environmentStrong problem-solving skills and attention to detailAbility to work independently and as part of a teamWillingness to learn new systems and processesIT knowledge is beneficial but not essential, as full training will be providedWhy join us? This is an excellent opportunity for someone with a strong customer service background who is looking to develop new skills and take the first step towards a career in technology and IT support. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.