General Manager | Chiswick Cinema | Permanent

The Chiswick Cinema The Chiswick Cinema opened in 2021 and became the first cinema to open in Chiswick since the 1930s. The venue boasts five screens, a café bar and a Lounge and Terrace. Film fans can enjoy a mixture of current releases, film seasons and event cinema in luxurious surroundings. ABOUT THIS ROLE As General Manager, you will be the senior leader of Chiswick Cinema, accountable for its financial performance, strategic direction, operational excellence and community positioning. You will shape and deliver a clear business plan to achieve or exceed budgeted EBITDA, grow secondary income (bar, events, hires and membership), and strengthen the cinema’s reputation as a premium cultural destination. This is a hands-on leadership role requiring strong venue management, retail/hospitality expertise and entrepreneurial drive. You will combine strategic thinking with operational grip, ensuring a first-class customer experience while building sustainable commercial growth. You will line manage the Programme & Marketing Manager, FOH Manager and Venue Administrator, creating a high-performing leadership team aligned to Trafalgar’s values and objectives. The General Manager reports to the Regional Director and has wide-ranging relationships with others across Trafalgar Entertainment. ABOUT YOU We are seeking a commercially driven and operationally confident venue leader with strong hospitality and retail expertise. You will be: An experienced General Manager, Venue Manager or senior operations leader within cinema, hospitality, retail or live entertainment. Commercially astute, financially literate and confident managing budgets and P&L performance. Entrepreneurial and proactive, with a track record of developing new revenue streams. Experienced in managing premium customer experiences and high-performing teams. Skilled at balancing strategic oversight with operational detail. A confident communicator, able to influence stakeholders internally and externally. Organised, resilient and adaptable in a fast-paced environment. about trafalgar entertainment Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre. Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect. For You Discounted theatre tickets Training and development plans Hundreds of savings across retailers with TE&ME Flexible hours Access to mental health resources And much more... Eligibility criteria applies KEY INFORMATION Position Title General Manager Location Chiswick Cinema Contract Permanent Hours 40hrs per week Annual Leave 33 days per annum, inclusive of Public bank holidays (Pro-rota) Salary £50,000 - £55,000 Job Description Download a full Job Description (https://policies.trafalgar.global/wp-content/uploads/2026/07/202602-Chiswick-Cinema-GM-JDPS.docx)