First Line Support Engineer – Leading UK Technology Provider

First Line Support Engineer – Leading UK Technology Provider Passionate about delivering excellent customer support? Want to join a company that will expose and train you in a wide range of technologies? Excited about working in a leading and expanding technology company? If so, please see below... A leading UK technology provider is expanding its Service Operations team and hiring a First Line Support Engineer. £30,000 + £3,000 shift allowance Manchester – Hybrid working - this role will involve shift based working at periods This is a great opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You’ll gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team. What You’ll Be Doing As a First Line Support Engineer, you’ll be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end. You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as: Troubleshooting and resolving hardware, software, voice, network and cloud-related issuesSupporting systems across public cloud, private cloud, and secure hosted environmentsMonitoring critical systems using tools such as CheckMK, Virsae and SBC monitoringManaging and updating backup, patching and monitoring servicesProviding support on Unified Communications & Contact Centre platforms Working with technologies such as:Windows OS, Windows Server, Active DirectoryVPN troubleshootingAvaya System ManagerOffice 365, VMware, PowerShellProducing RCA and outage documentationLiaising with 2nd/3rd line engineers and external partnersMaintaining strong communication with customers throughout each incident lifecycle About You You’ll thrive in this role if you are: Self-motivated and proactiveCustomer-focused with excellent communication skillsDynamic, positive and eager to developPassionate about IT, problem-solving and technology Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You’ll receive structured training, mentoring, and opportunities to gain further certifications. Get in touch to discuss this opportunity