IT Support Technician

We are seeking an IT Support Technician to join our friendly and fast-growing Managed Service Provider. You will provide friendly technical assistance and support to our clients via email, telephone, and occasional on-site visits. The role will primarily be 1st line support with the exposure to more complex 2nd and 3rd line support tickets. This is an exciting opportunity to gain hands-on experience with a wide range of IT systems, cloud services, and tools used by our clients across multiple industries. You’ll work closely as part as a key part of our small team, developing new skills in a supportive environment. Key Skills (recommended): Microsoft 365 Admin CentreWindows 10/11 operating systemsCustomer service (telephone, email, remote support)Helpdesk/ticketing systems (Halo PSA experience beneficial)Key Duties: Provide technical support to clients on a variety of IT issues via telephone and email.Troubleshoot hardware, software, and network problems in a logical and organised manner.Install, configure, and maintain software and hardware.Deploy and set up new equipment (laptops/desktops) in client environments.Respond to IT support tickets promptly, keeping clients updated and following up once resolved.Collaborate with other IT team members to resolve more complex issues.Assist in IT projects and system upgrades.Translate technical issues into plain English for clients, ensuring a positive customer experience.Manage workload effectively to meet client expectations.Requirements: Full UK driving licence with access to a car for client site visits.Strong customer service and telephone manner.Excellent problem-solving skills and attention to detail.Familiarity with Windows operating systems and common windows applications.Confident, clear communicator who enjoys helping people.Good organisational skills.Why Join iZan Business Solutions? Alongside developing your technical skills in a varied role, we offer a range of benefits to make your time with us rewarding: Working hours: Monday–Friday, 8:00am – 4:30pmProgression: As the company continues to grow there will be regular employee reviews with opportunities to progress into new roles.Friendly team culture and a varied workload: – No two days are the sameModern Tools: Gain hands-on experience with modern tools and platforms: RMM, Halo PSA, TeamViewer, Microsoft 365, Azure, Intune, SharePointBirthday = Holiday: Enjoy your special day as an extra day of paid leave.Free parking: Our office includes free parking for all employees.No Agencies Job Type: Full-time Pay: £24,000.00-£29,000.00 per year Benefits: Discounted or free foodFree parkingOn-site parkingApplication question(s): What is the specification of your current computer and did you build it yourself?if a customer calls in stating that their emails are not sending from their outlook application, what steps would you take to trouble shoot the problem?Education: GCSE or equivalent (required)Experience: Customer service: 1 year (preferred)Technical support: 1 year (preferred)Work Location: In person