D365 CE Business Analyst

Location: Brentford End, Hounslow, Greater London, United Kingdom Earnings: £65000.00 to £70000.00 Shape the Future of Dynamics 365 CE in a Global Growth Business D365 CE Business Analyst Brentford hybrid | Dynamics 365 CE | Power Platform | Sales | Field Service | Customer Service | Global transformation About Safetykleen At Safetykleen, we help some of the world's most critical industries operate more safely, efficiently and sustainably. Across 15 countries, more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce environmental impact and improve operational performance. We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter. We are building a high-performing technology team that will partner closely with the business to deliver best-of-breed capability across Dynamics 365, the Power Platform and emerging technologies. This is a strong opportunity to join a global business investing properly in systems, process, data and digital capability. The Opportunity We are hiring a D365 CE Business Analyst to help shape how Safetykleen develops, improves and gets the very best from its Dynamics 365 Customer Engagement platform. This is a pro-active BA role. You will sit close to the business, working with stakeholders, end users, super users, technology teams and D365 partners to turn business challenges into clear requirements, practical solutions and better ways of working. You will support improvements across Sales, Field Service and Customer Service, helping the business optimise processes, improve adoption and use the platform in a smarter, more consistent and scalable way. You will be joining at the right time: strong foundations are in place, the appetite for improvement is high, and there is a clear ambition to use technology, automation and modern platform capability to create real competitive advantage. What You'll Be Doing Act as the key link between business stakeholders, end users, super users, technology teams and external D365 partners. Gather, challenge and document requirements, turning business problems into clear deliverables. Support improvements across Dynamics 365 CE, including Sales, Field Service and Customer Service capability. Translate process gaps, user feedback and business pain points into practical system and process improvements. Support UAT, user groups and feedback forums to shape enhancements and improve adoption. Work with third-party partners and vendors to maintain, improve and enhance service delivery. Provide functional support to business users and colleagues across the Technology team. Produce user stories, process guidance, knowledge articles and best-practice documentation. Analyse trends in system issues to identify root causes, reduce repeat problems and improve the user experience. Support incident, problem and change management activity within an ITIL environment. Contribute to global project delivery and wider technology transformation.What We're Looking For We are looking for a credible, commercially minded Business Analyst with strong CRM / D365 CE experience and the confidence to operate across business and technology teams. You will bring: Experience working with Dynamics 365 CE, ideally across Sales, Field Service and/or Customer Service. Strong Business Analyst experience within CRM, business applications or technology transformation. Experience gathering requirements, writing user stories and supporting solution design. Good understanding of the Power Platform, including Power Apps, Power Automate and Dataverse. Confidence working with stakeholders, super users, technical teams and third-party partners. Strong communication skills and the ability to translate business needs into clear functional requirements. A practical process improvement mindset and the judgement to challenge where something could work better. Strong analytical, problem-solving and organisational skills. Experience supporting UAT, adoption, change activity and system improvements. English language skills are required; another Western European language would be an advantage.D365 CE certifications, Business Analyst certifications or Functional Consultant qualifications would be beneficial, but practical experience, ownership and delivery mindset are what matter most. The Package Annual salary £65,000 to £70,000 10% annual company bonus 30 days holiday plus bank holidays 5% contributory pension scheme Family life assurance at 3x salary Private healthcare from day one Enhanced maternity and paternity pay Cycle to Work scheme Learning and career development support through internal and external courses Employee recognition programme Employee referral scheme Retail discounts and cashback Employee Assistance Programme with 24/7 confidential support Wellbeing-focused discounts, including Virgin Active membership, Gymflex and Tastecard.Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.