Receptionist

No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details. You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception. What you’ll be doing as a Receptionist Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanlinessLiving and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experienceDriving sales opportunities and maximising revenue and occupancy levelsWhat’ll make you a great fit for this Receptionist role It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needsYou’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamlessYou’ll love people – and as a result, have great interpersonal and communication skillsDetails? You love them! You’ll be incredibly attentive with guests as a resultFlexible and able to remain focused on results under pressure and to challenging deadlinesSelf-motivated and confidentHard-working but FUN!The benefits Discounts across retail, restaurants, events etc (because we know life isn’t just about work)Family and Friends discounts in hotels across the IHG HotelsLeisure Club / Gym free membershipInternational Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)Parking on site for freeMeals for free on shift – hard work is hungry work!Progression Room to grow, with opportunities across the UK and internationallyUniform providedFlexible attitude and working hours.