Customer Service Representative

About Us: Dawn Direct is a family-owned, Scottish Based distributor specialising in janitorial supplies, catering supplies, workwear, PPE, and business supplies. We supply a wide range of customers across almost all industries within the UK Role Overview: As the Customer Service representative at Dawn Direct, you will play a crucial role in enhancing our customer experience and driving sustainability initiatives. This dynamic role involves managing customer relationships, promoting our services to increase spending, and leveraging sustainability as a competitive advantage Key Responsibilities: Customer Engagemen Contact our large account base regularly to promote Dawn Direct, encouraging increased spending and deepening customer relationshipsManage customer pricing, ensuring accuracy and profitabilityConduct outbound calls to develop and maintain existing strong customer relationships to drive sales growthConduct outbound calls to cold prospects and lapsed customers to generate business opportunitiesRe-engage gone away customers to explore renewal or upsell opportunitieAnalyse customer purchasing patterns to identify any gaps in sales or potential revenue leakageIdentify and pursue new business opportunities within existing customers, through targeted telecommunication effortUpdating Customer records and histort Customer Support Record and track customer inquiries and feedback through ensuring timely responses and resolution of issues Cultural Contribution Contribute to the family-oriented culture of Dawn Direct , leveraging the wealth of knowledge and expertise within the organisation Experience & Qualifications Proven experience in customer relationship management, and SalesExperience in a customer-facing, contact centre, or telesales role (B2B experience advantageous but not essential orB2Strong verbal and written communication skillsAbility to overcome objections and handle rejectionExcellent organisational skills, with the ability to manage multiple tasks and follow upsExcellent communication and interpersonal skillsExcellent use of Microsoft Office suite particularly Excel, Word & OutlookAbility to work collaboratively across various departments By joining Dawn Direct, you will be part of a team that is passionate about growing the business and committed to delivering an exceptional customer experience. Your role will be vital in driving and enhancing our customer relationships to achieve business growth.