Shift Operations Manager

Are you ready to lead from the front and make a real impact in a fast-paced, high-volume warehouse environment? We’re looking for a dynamic Shift Operations Manager to take charge of operational performance, drive continuous improvement, and inspire a team to deliver excellence at our Jet2 Retail Operations Centre in Middlewich, CW10 0GY, every single shift. What You’ll Be Doing As a key leader in our Retail Operations Centre, you’ll be responsible for: Leading and developing a team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives during peak periods Ensuring all KPIs and SLAs are met across performance, people, and compliance. Organising labour and equipment resources to meet daily operational demands Collaborating with planning teams and agency partners to scale staffing for seasonal volume uplifts Driving quality assurance and process compliance across all stages of the operation Championing Health & Safety, CAA, and HMRC standards Identifying and implementing continuous improvement initiatives that benefit our customers, colleagues, and business. Championing the Jet2 ‘Take Me There’ values What You’ll Bring We’re looking for someone who thrives on challenge and leads with confidence. You’ll need: Proven experience in a team management role (ideally with experience of managing first line managers) within warehousing, distribution, or logistics environment. Strong leadership and people skills with a proactive, “can-do” attitude Excellent planning and resource deployment skills A keen eye for detail and strong numerate acumen Proficiency in Warehouse Management Systems and Microsoft Office packages Solid understanding of Health & Safety & HR practices Clear, effective communication across all levels of the business Excellent people engagement skills What’s In It for You? We offer our valued Shift Operations Manager colleagues a range of benefits including: Excellent salary plus annual pay review Management Bonus Scheme Contributory pension scheme Fixed shift - your working hours will be 6am - 4pm Wednesday - Saturday, with 3 consecutive days off [Sunday - Tuesday] 3 x Salary Life Assurance Employee Assistance Programme including professional counselling. Colleague discounts on Jet2holidays and Jet2.com holidays and flights. Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle Uniform Provided – Branded gear so you can lead with pride. On-site Facilities –free parking, and break areas for your comfort At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!