Social Media Manager

Social Media Manager Department: Marketing Employment Type: Permanent - Full Time Location: Birmingham Compensation: £45,000 / year Description At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home. As we continue to grow our brand and connect with communities across the UK, we're looking for a talented Social Media Manager to lead our social media presence and bring our story to life. Location: Alcester/Hybrid Salary: £45,000 per year This is an opportunity to shape how one of the UK's leading home care providers engages with customers, families, carers and colleagues across multiple platforms, driving brand awareness, engagement and reputation. Key Responsibilities Leading our social media strategy across key platforms including LinkedIn, Instagram, Facebook and TikTokCreating and delivering engaging content that supports brand and campaign objectivesManaging community engagement and protecting our brand reputationUsing data and audience insights to optimise content and performanceCollaborating with marketing, recruitment and operational teams on key campaignsManaging and developing a direct reportWorking with content creators and external partners to deliver high-quality social contentSkills, Knowledge and Expertise We're looking for a creative, commercially-minded social media professional with: Proven experience managing social media for a consumer-facing brandStrong content planning and community management experienceExcellent copywriting and communication skillsExperience using social media management and analytics toolsA data-driven approach to measuring performance and engagementStrong judgement and confidence managing customer-facing and reputational situations.Benefits This is your opportunity to: Shape the voice of a trusted national brandDrive engagement and awareness across multiple audiencesMake a real impact in a purpose-led organisationJoin a team where creativity, collaboration and innovation are valued every day.