Duty Manager – Leisure Centre

Stantonbury Leisure Centre, Milton Keynes, United Kingdom Duty Manager – Leisure Centre Permanent | Full time | Salary Range: £25,979 - £27,803 (dependent on experience) An exciting opportunity has arisen for a Full Time Duty Manager to join an enthusiastic, friendly and dynamic team at Stantonbury Leisure Centre in Milton Keynes. We are looking for a highly motivated, enthusiastic individual to join our management. You will need to be customer service focussed, with a can‑do attitude and a desire to exceed our member and guest expectations whilst delivering a top‑quality service. This position will suit someone who is looking for the chance to progress their career and take on a challenging role. You will lead the on‑site operations team, working a variety of shifts and managing and coordinating the centre’s day‑to‑day operations. You will ensure the centre runs smoothly, in accordance with all legal requirements and health and safety guidelines. Working closely with the Operations Manager and your Duty Managers, you will promote and encourage the wider use of the centre and facilities to increase both usage and income. Ideally we are looking for someone with experience in the Leisure and Hospitality industry, and management and supervisory skills are a plus. A flexible work approach is needed to meet the business demands in our peak times. The successful candidate will Assist in the day‑to‑day operational management of the Centre Ensure a safe, clean and welcoming operation, paying particular attention to building presentation and standards of service through effective liaison with all duty staff Consistently raise performance of the team and encourage personal development Work on a rota basis covering the full Centre opening hours Co‑ordinate staffing resources, ensuring that adequate staffing provision is made at all times Be responsible for building security and opening and closing of the building in accordance with the Centre’s Standard Operating Procedures Oversee the daily operations of the facility and ensure smooth functioning Manage and supervise staff members, including scheduling and training Handle customer inquiries, complaints, and issues in a professional and timely manner Monitor inventory levels and order supplies as needed Implement and enforce company policies and procedures Conduct regular inspections to ensure cleanliness and adherence to quality standards Collaborate with other departments to coordinate activities and resolve any operational issues Comply with current centre policies and procedures for members, guests and staff, including Safeguarding, GDPR, Fire & Health & Safety Have to meet the person specification and will be required to apply for a DBS disclosure About you Have excellent leadership and communication skills Be able to motivate your team Have a flexible approach and be able to work under pressure in a calm professional way Ability to ensure that all policies and procedures are adhered to The successful candidate will have detailed experience in quality systems, advanced knowledge of pool water treatment and plant operation You should hold a relevant leisure qualification and have extensive operational experience Proven experience in a managerial or supervisory role Strong leadership skills with the ability to motivate and inspire a team Excellent communication and interpersonal skills Ability to handle difficult situations with tact and diplomacy Detail‑oriented with strong organizational skills Knowledge of safety regulations and procedures Flexibility to work evenings, weekends, and holidays as needed It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators – however training will be provided if not Training and development opportunities will be offered. All staff are encouraged to study further and the trust will actively support staff to obtain relevant further qualifications where possible. Closing date Friday, 31st October 2025 (please note, the vacancy may close early if a suitable candidate is found) How to apply Please submit a covering letter and a copy of your CV by clicking the “Apply for this job” button below. Successful applicants will require an enhanced DBS check. #J-18808-Ljbffr Salary: GBP 25979 - 27803 per year