Customer Service Representative

Provide comprehensive support to customers and facilitate operations; this includes coordinating equipment delivery and obtaining ownership titles/registrations from consignors, as well as handling payment collection and releasing proper paperwork and documents to buyers. Responsibilities * Inbound & Outbound Logistics Coordination:Assist consignors with logistics for delivering equipment to the Jebel Ali Free Zone (JAFZ) site, and support buyers with logistics for transporting purchased goods to their final destinations. * Ownership Transfer & Official Document Support: Provide comprehensive support to consignors to transfer equipment ownership to "Ritchie Bros. Auctioneers" and complete all official paperwork required for the sale. * Auction Registration & Participation Support: Assist and guide customers through the registration process for auction participation and provide all necessary information to facilitate a seamless and easy bidding experience. * Payment Collection: Coordinate and follow up on collecting payments from buyers accurately and securely according to auction policies. * Buyer Paperwork Release: Prepare and hand over proper invoices, paperwork, and release documents to buyers upon payment completion to enable them to register and clear their purchases. * Customer Experience: Ensure that both consignors and buyers have a positive, seamless, and trustworthy experience doing business with us. * Confidentiality & Trust: Maintain strict confidentiality and integrity when handling financial transactions, contracts, and ownership documents. * Internal Support: Act upon requests from internal teams and Territory Managers in a timely and accurate manner to support auction success. * Issue Resolution: Resolve customer issues related to payments, delivery, or paperwork transfer, and track all interactions. * Availability & Flexibility: Ability to work extended or overtime hours during auction preparation days and auction days to ensure smooth operations. * Auction Support & Assigned Duties: Perform any other tasks related to auction operations, or any other duties and tasks as assigned by management. Qualifications * Customer Service & Personality: A friendly, outgoing, and patient personality with a passion for delivering fantastic customer service and the ability to maintain a positive attitude in high-pressure situations. * Experience: 2-3 years of experience in a high-volume, in-person customer contact environment, with hands-on experience in transactional duties, payment collection, and document coordination. * Teamwork & Organization: Excellent organizational skills to thrive in a fast-paced environment, combined with a collaborative team-player mindset, ready to pitch in wherever needed. * Tech & Data Entry Skills: Strong computer literacy with the ability to quickly learn new technology/software, and excellent keyboarding skills for fast and accurate data entry. * Language Skills: excellent working proficiency in English (written and spoken). Arabic is also preferred. RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. About the team - Yard Operations  We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.