POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy
until they ask for their bill. Instead, we want to build an experience that is
memorable and unique – with food and drinks on the side. Our Guest Service
Experts take the initiative and deliver a wide range of services to make sure
that guests enjoy their meal. Whether setting tables, communicating with the
kitchen, interacting and serving guests, or cleaning work areas and supplies,
the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to
success – creating a safe workplace, following company policies and procedures,
upholding quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Service Experts will be on their feet and
moving around (stand, sit, or walk for an extended time; moving over sloping,
uneven, or slippery surfaces), managing the menu (read and visually verify
information), and taking a hands-on approach to work (move, lift, carry, push,
pull, and place objects weighing less than or equal to 25 pounds without
assistance and 50 pounds with assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things well
(and other reasonable job duties as requested) is critical for Guest Service
Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either.
We’re here to be our guests’ launching and landing pad. Whether they are taking
their dog for a walk and coming back for a drink, wrapping up a day of meetings
with coworkers, or they’re in town to see family, friends, or their favorite
band, we offer a hub for connection to others and the area around them, with
modern design and personality to boot. We’re looking for confident
self-expressers who aren’t afraid to draw outside the lines. If you are someone
who gets excited about the possibilities to connect with others, then Aloft
Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of
brands with Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best version of
you.