1st Line Support

1st Line Support Camberley, Surrey Up to £30,000 + Excellent Benefits Lloyd Recruitment Services is delighted to be partnering with an established and expanding Managed Service Provider in Camberley. With years of experience supporting SMEs across the UK, our client has built an excellent reputation for delivering first-class IT support and solutions. They are now looking for a 1st Line Support professional to join their friendly technical team. This is an excellent opportunity for someone with around 12 months' IT support experience, proven troubleshooting skills, and a genuine passion for technology and customer service. Please note: Due to the location of the role and client requirements, applicants must include their current location on their CV and be within a 45-minute commute of Camberley to be considered. What's on Offer? Salary up to £28,000 (depending on experience)Hybrid working (3 days in the office)Free onsite parkingPrivate Medical HealthcareOngoing training and career developmentMonday-Friday, 37.5 hours per weekThe Role As a 1st Line Support professional, you will be the first point of contact for customers requiring technical assistance. You will provide support via telephone, email and remote access tools, troubleshooting a wide range of IT issues while delivering excellent customer service. Working within agreed Service Level Agreements (SLAs), you will diagnose and resolve technical problems, maintain accurate support records and escalate more complex issues when required. This is a fantastic opportunity to develop your technical skills, gain exposure to a wide range of technologies and progress your career within a successful MSP environment. Key Responsibilities Provide 1st Line support for Windows desktops, laptops, hardware and softwareTroubleshoot hardware, software and Microsoft 365 issuesSupport Microsoft 365 administration, including user accounts, licences, permissions and applicationsDiagnose and resolve desktop, networking and connectivity issuesEscalate technical issues where requiredManage and update support tickets through the Helpdesk systemCreate and maintain user and system documentationProvide remote support and occasional customer site visits when requiredWhat We're Looking For Around 1 year's experience in a 1st Line Support, IT Support, Helpdesk or Service Desk roleHands-on troubleshooting experience with the ability to diagnose and resolve technical issuesGood knowledge of Microsoft Windows Desktop Operating SystemsExperience supporting Microsoft Office and Microsoft 365Understanding of basic networking principles, including TCP/IP and DNSKnowledge of Active Directory, user accounts and permissionsExcellent communication and customer service skillsAbility to prioritise workloads and manage multiple support ticketsA logical approach to problem-solving with strong attention to detailA proactive attitude and willingness to learnDesirable Skills Microsoft Server knowledgeSharePoint experienceAntivirus and backup software knowledgePrinter troubleshooting experiencePrevious experience working within an MSP environmentExtra Information: Refer a friend and earn up to £500 (see website for details).Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.