IT Support Technician

Kyonet are seeking an IT Support Technician Kyonet is a Midlands-based IT company, offering support and managed services to businesses and educational providers locally, across the UK, and internationally when required. Our highly trained team of professionals is approachable and honest. Each member has been chosen for their personality and unique set of skills, which we continue to develop through ongoing training. Visit Kyonet.com for more information about us and our services. What you’ll be doing Based primarily at one of our client sites in Bedford, you'll work closely with our team in Corby to deliver excellent technical support and ensure a high level of customer service. While most of your time will be spent supporting this client on-site, you'll also have the opportunity to assist other clients when required. From time to time, you'll support our senior technicians with project work, system installations, and planned maintenance, giving you the chance to broaden your skills and experience. As this is a field-based role, you'll need a full UK driving licence and access to your own vehicle. Occasional travel to our Corby office and other client sites will be required, along with some out-of-hours work, including weekends when needed. This is a great opportunity for an IT Support Engineer to take in their career! Your role will include… Answering all calls promptly, politely, calmly, and professionally. Providing users with a high level of 1st line support. Maintaining customer expectations and escalating issues when necessary to the Kyonet support desk. Coordinating the effective resolution of problems to ensure service delivery and implementing solutions to prevent reoccurrence. Investigating and diagnosing IT faults and problems, including hardware and software issues, PC systems, and network equipment. Following standard operating procedures (SOPs) for daily / weekly recurring tasks. Working with the clients internal teams/departments to maximise the technology use to drive efficiencies within their business. Spend time with the larger team at the Kyonet head office on occasions to undertake training, meeting and exposure to our working style. What we need from you We're looking for someone who is approachable, friendly, and genuinely enjoys helping others. A positive, can-do attitude is essential, along with the confidence to take initiative and work independently when needed. To be successful in this role, you'll be proactive, driven, and resourceful, with a willingness to learn and tackle new challenges. Strong problem-solving skills, a customer-focused mindset, and the ability to build positive relationships are just as important as your technical ability. Experience and Knowledge Essential Experience with Microsoft Operating System installation and support. Experience in providing support in a networked environment. Experience in Windows Server Administration, including Active Directory, DNS and DHCP. Basic knowledge of Hyper-V virtualization technology. An understanding of data backup principles. Training or experience using Microsoft Office 365 Desirable Knowledge of networking technologies and troubleshooting (IP, DHCP, DNS, VLANs and switching Education and training Essential Full UK Driving License Desirable Microsoft Certifications. CompTIA certifications. Essential Skills Excellent customer service skills. Ability to work in a confidential environment and understanding of its importance. Willingness to learn new skills and apply them accurately. Strong administration skills with an eye for detail. Effective verbal and written communication skills. Proficient in liaison and teamwork. Strong organisational skills with the ability to prioritise tasks. Suitable conduct for the audience. Positive 'can-do' attitude towards work. What you’ll get in return £26-28k per annum 28 Days Holiday a year Your Birthday off work in addition to holiday entitlement Performance bonus worth up to £900 pa Discount IT purchases scheme Great working environment with friendly supportive team Free On-Site Parking Excellent training and development Pension scheme Company Social events No agencies please Job Types: Full-time, Permanent Pay: £26,000.00-£28,000.00 per year Benefits Company events Company pension Discounted or free food Employee discount Free parking On-site parking Ability to commute/relocate: Bedford, Bedfordshire: reliably commute or plan to relocate before starting work (required) Application question(s): Have you worked within the Education sector? Experience: IT support: 1 year (required) Language: English (required) Licence/Certification: Full UK Driving license with access to own vehicle (required) Work authorisation: United Kingdom (required) Work Location: In person