Team Administrator

Job overview Please note that this is an internal only role and therefore only current employees of Oxford Health are eligible to apply Do you have admin experience in a busy, fast paced environment? We are seeking an Administrator to join the BaNES CAMHS community team on a part time basis. This role could be a perfect opportunity for someone with strong admin and communication skills, who is used to a fast paced environment. You will be, at times, the first point of contact for a number of different people - from patients, visitors and colleagues alike! Main duties of the job To provide an efficient and effective comprehensive administrative support to the team/service. Provide a polite and efficient reception service to patients and visitors. To administratively support the multi-disciplinary CAMHS team. To accurately type and distribute letters and other documents as required. To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way. To update patient records as required and ensure that the Trust’s databases are up to date and all clinical data is entered appropriately Working for our organisation Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria. As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team” Our values are: “Caring, safe and excellent” We offer a wide range of benefits designed to support your career and wellbeing. These include: • Excellent opportunities for career progression • Access to tailored individual and Trust wide learning and development • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service • NHS Discount across a wide range of shops, restaurants and retailers • Competitive pension scheme • Lease car scheme • Cycle to work scheme • Employee Assistance Programme • Mental Health First Aiders • Staff accommodation (please note waiting lists apply) • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview. Person specification Knowledge Requirements Essential criteria Good all-round IT knowledge Desirable criteria Safeguarding knowledge Knowledge of project management of information analysis Understanding of mental health issues Understanding of Data Protection Act Qualifications - Academic/Skills/Professional Essential criteria Higher Education qualification (i.e. A-Level/NVQ 3 standard), or extensive equivalent/previous experience in an Administration role GCSE English and Maths Desirable criteria Administration/secretarial qualifications Further Training or Job-Related Aptitude and Skills Essential criteria Able to manage own workload Able to work independently and with limited supervision Able to work effectively under pressure/cope with distractions Excellent organisation skills Proficient with MS Office suites, in particular Excel, Word and Outlook Computer user of MS Teams Able to produce high quality correspondence and reports to meet specified deadlines Understands the need for confidentiality Shows excellent attention to detail Desirable criteria Able to draft and compile accurate reports Data analysis and interpretation skills Experience Essential criteria Relevant experience of working in an office environment as an administrator Relevant experience of working in a supervisory role Proven experience in using databases to add/amend/retrieve information Experience of working to deadlines and prioritising a heavy workload Minute-taking experience Experience of managing diary systems and tracking information Desirable criteria Experience of using healthcare patient record systems e.g. RIO Experience of working in children’s services Experience of working in healthcare administration or public sector administration Personal Qualities Essential criteria Desire to attend courses relating to role as appropriate Ability to deal with the public in a polite and professional manner Able to communicate with staff at all levels of the Trust and outside agencies in a confident and effective manner Team player with ability to plan and organise work within the admin team to meet particular service needs Excellent telephone manner and listening skills Shows empathy; kind and understanding; able to deal with people who may be angry or upset Flexible attitude and able to handle multiple tasks Contractual Requirements Essential criteria Able to work flexibly across other teams, if required Desirable criteria Able to travel independently between sites, if required, to provide cover Documents to DownloadBand 4 Team Administrator Job Description (PDF, 312.4KB) Band 4 Team Administrator Person Specification (PDF, 288.4KB) Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB) Recruiter Contact DetailsName: Samantha Benney Title: Office Manager Telephone: 01865 903889