Casual Receptionist- Night

Description Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands. The Copthorne Hotel Slough Windsor is seeking Casual Receptionist who will be responsible for: To accurately register guests into the hotel, as well as check guests out of the hotel, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system.To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors.To assist the Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers and nationalityProvide excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements.To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotelTo process non-arrival reservations, researching the booking to make sure it is accurate in all respect.To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liaise with Security if guests have problems when accessing rooms. Key Information: Role: Casual Receptionist Salary: £12.71 per hour Working hours; Flexible Requirements: Experience with Opera Cloud/ Opera preferred.Confidence in guest interactionsLarge-scale hotel experience is advantageous.Strong communication skills, flexibility, and ability to remain calm under pressure.Capacity to complete tasks within deadlines and excellent organizational skillsExcellent organisational skills and the ability to multitask and work under pressureWe Offer: Social Events, Wellbeing and Team ActivitiesTraining and developmentCash Health Plan cover option availableApprenticeship/Placement opportunitiesCareer development and salary reviewsInterest free Season Ticket Loan SchemeUniform (Laundry / Dry Cleaning for Uniform)Meals Provided on DutyLength of Service related holiday schemeEye Care VouchersEmployee Discounted Accommodation and F&BLife Assurance About the Hotel The Copthorne Hotel Slough-Windsor is a contemporary 4-star hotel in Berkshire, ideally located close to historic Windsor, Windsor Castle and Heathrow Airport. The hotel offers 219 comfortable and spacious guest rooms, including Standard, Family, Club and Suite accommodation. Guests can also enjoy a range of facilities including dining options, a bar, fitness facilities, swimming pool and on-site parking. With excellent road, rail and airport connections, the hotel is well suited to both leisure and business travellers, as well as meetings, conferences and events. #SLOCaterer