Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Housekeeping team,
that’s exactly what you’ll do every time you come to work! As a Housekeeping
Supervisor, you’ll lead with care and purpose, bringing the light and warmth of
hospitality to every guest through your team and the standards you set.
RESPONSIBILITIES
Here's what you'll do during a typical day:
* Supervise housekeeping operations: Allocate daily duties and oversee room
attendants to ensure efficient and consistent housekeeping operations.
* Lead the housekeeping team: Support the training, coaching, scheduling and
performance of Room Attendants to deliver service in line with Hilton
standards.
* Maintain room quality: Conduct routine inspections of check-out and occupied
rooms to ensure cleanliness, presentation and guestroom standards are
consistently maintained.
* Ensure guest satisfaction: Anticipate and respond to guest needs, including
VIP and special requests, while maintaining a high level of personalized
service.
* Monitor facilities & maintenance: Inspect service areas, corridors and
storerooms, report maintenance defects and follow up to ensure timely
resolution.
* Drive cleanliness standards: Schedule and supervise deep-cleaning activities
and special projects to maintain the highest standards across the hotel.
* Manage resources & inventory: Monitor housekeeping supplies, equipment and
stock levels to ensure effective control, availability and cost efficiency.
* Uphold Hilton standards & compliance: Ensure adherence to Hilton brand
standards, hygiene, health and safety requirements while maintaining
professional conduct and consistent housekeeping practices.
QUALIFICATIONS
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
* Previous experience in a Housekeeping supervisory role.
* Proven track record of successfully managing and motivating a team.
* Strong organizational and analytical skills.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Office and other computer programs is preferred.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We
proudly invest in our Team Members’ wellbeing, supporting you through all of
life’s moments. When you join Hilton, our exceptional care extends to you with
unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
room rates as low as $40 USD/night at our world-class hotels through our Go
Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible
Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All
hub, we provide resources to help our Team Members to care for themselves and
their loved ones. In many countries, eligible Team Members receive free
counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member’s location as well as
terms and conditions of employment and are subject to the terms and conditions
of each specific program/plan.