Reception - Shift Leader

The Reception - Shift Leader is responsible for welcoming and assisting all hotel guest. Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriateWelcome all guests warmly and courteously, using their name whenever possible to create a personalised experienceAccurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirementsFoster a welcoming and professional atmosphere throughout the guest stay ensuring you capture guests’ preferences to personalise each interactionTake and process room reservations when requiredHandle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalationCoordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readinessProvide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standardsIf you’re our ideal Reception - Shift Leader, you will have; Hotel PMS experience, ideally Opera PMSAbility to work well under pressureAbility to adapt to different and diverse guests and colleaguesBe organised and plan accordinglyReception - Shift Leader • London, UK Full-time +1